-
January 2024 by Paula L.
Shout out to Freddy for taking care of my TLP alert. They are pretty short staffed at the moment but I came in because all the gas stations air hoses were frozen. Made a quick appt for the next day when he had more people on hand. I really appreciate that kind of customer service !!
-
December 2023 by Mohamed Abdirahman
One of the worst places you could ever visit, very rude and slow doing at job, better go Discount tire
-
September 2023 by Sandi Lincoln
Knowledgeable and it felt like my hometown tire store that I could trust - they found me ways to save money and that’s a huge trust builder. Took care of a problem immediately-above my expectations. Five extra stars ⭐️⭐️⭐️⭐️⭐️
-
September 2023 by K Brooks
New tires, ended up being an even better price than their quote. That's wonderful!
-
August 2023 by Nick Slanga
Technicians recommend new struts, scheduled appointment and dropped car off. 2 hours later they tell me they ordered the wrong struts. 3 days later, I'm still waiting on a call to tell me when the correct shocks will be in.Service: Steering & suspension repair
-
February 2023 by Joe P
Had my car towed 2/11/2023. I talked to an employee and he said that they would take a look at my car on Monday 2/13. I haven't heard back last Monday, so I called them and I was informed that they haven't looked at my car. I haven't heard from them all day on Tuesday 2/14 and they informed me that they are still trying to figure out what is wrong. Both days, they never called me and I had to call them to get an update. They told me yesterday 2/14 that they would get my car in the shop to do a full computer diagnostics test which should of been done on Monday 2/13.Service: Auto engine diagnostic
-
February 2023 by Ravyn Kurylo-Blackthorne
They were knowledgeable, but patient with my questions on things that needed to be done.I originally came in for brake pads and rotors, they informed me that I had a broken strut, and my tires were wearing too thin (explains why I was sliding all over the road!).They broke down each line item, and quoted me cost BEFORE doing the work. The crew also listened to my driving habits and future driving plans, and made recommendations based on that information. They also waived MANY fees, as well as have discounts on most of the equipment. Lastly, they completed all the work before day was out.I will be coming back here for all my automotive needs.
-
February 2023 by melissa frenzel
Very helpful! Was able to get an appointment quickly and troubleshooted my headlight problems right away. Great, honest service from their team. Highly recommend and will be back!
-
January 2023 by Jeff B.
I wish you had a negative number or a 0 for a rating of this place. I do not post anything unless it's something worth posting...This is worth posting. Never....Ever, take your vehicle to the Eden Prarie, Firestone Complete Auto Care. What a joke this place is....and this is coming from someone whose father was an advocate of Firestone for many many years. I WAS an advocate of Firestone services. Even had a Firestone Card. NOW.....I will never buy or use any of their services or Firestone products ever again and will let everyone I know become aware of how useless this Eden Prarie, Firestone Complete Auto Care place really is. I had an appointment for a simple oil change and brake pads. I have a confirmation and it was fine, documented, even printed out the confirmation. This is my only car. I get there and the He/She (to keep it gender neutral) told me they called and left a message on my phone and that it was canceled. He/She relayed the number correctly but I do not have a call or a message on my phone and it could not show me it called me so it clearly lied to me. I can deal with delays...I can deal with cancellations but to out right lie to me to my face, I can not tolerate. I've had issues at this site before and just dealt with them but this was the last straw. Do yourself a favor and go to ANY OTHER SERVICE CENTER for car work. I'm not here to tell you which one....it doesn't matter because ANY place is better than here. NOW I need to find an HONEST and reputable car shop in the Chanhassen area that will do oil changes and brake pads. Pass the word....Stay Away from the Eden Prarie, Firestone Complete Auto Care. They will be a waste of your time. Truly
-
January 2023 by Dizzy “DizzyFIX Helps you!” FIX
Bait and switch. What a shame. He called me to say they’d match the price of the tire I’d requested with a different (and better?) tire because they were hard to get. When I arrived at the scheduled time, the price wasn’t matched. Worst part … they were matching their OWN online price.
-
January 2023 by Joel Boelke
Had a short-notice repair and they were able to work in and get back to me in one afternoon. The guys were polite, got the diagnosis right, and fixed quickly. Overall I would call it excellent service.
-
January 2023 by Robert Brooks
Came in because my window was not rolling up and was stuck down on a cold day .They were one of the only places that could service me so quickly. They did such a great job and were very professional! I highly recommend this place!
-
January 2023 by K Dog
Bait and switch. What a shame. He called me to say they’d match the price of the tire I’d requested with a different (and better?) tire because they were hard to get. When I arrived at the scheduled time, the price wasn’t matched. Worst part … they were matching their OWN online price.
-
November 2022 by Leiry Warren
If I could write 0 starts I'd do so. We set an appointment one week ago for today at 12 pm...we were waiting for 4 hours, then they called to say that they have not even started because they were behind of schedule. Take clients seriously! It's insane that you make appointments to leave people waiting for nothing, and making them waste their time!
-
November 2022 by Joe S
Happy with the end result of the repairs that were completed. Would use them again and recommend this shop.