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August 2023 by George Atsidakos
Made an appointment for an oil change a couple weeks prior. Volvo recommends a certain brand oil. The gentleman said they don’t carry that brand but I can supply it. I was charged the same price as the last time when they supplied the oil. I didn’t make a fuss and just paid the invoice today. The mechanic I communicated with today was not interested in providing a pleasant customer experience. I mentioned that the front suspension was making noise. He said he couldn’t hear anything when he drove it. 100 out of 100 mechanics would hear this obnoxious sound and I was looking for a diagnosis so they could repair it at a later date. Feels like my whole experience today was an episode of Punk’d. That mechanic wanted no part in having a discussion. It was like I was bothering him. The suspension issue exists and will need to go elsewhere. Be kind and communicate clearly if your company is based on serving customers. Car maintenance is not fun and don’t make the experience worse.
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July 2023 by Ben M.
Highly recommed taking your car to Jim & Colin. Honest service you can trust! Took my car in for a repair and oil change I thought would cost $250-$300. Colin took the time to diagnose the problem and shared an alternate solution. The thorough review and assessment + the oil change came to $83.80. While I'll need more service on my 12 year old Ford Explorer in the future, I'll have 100% confidence bringing my vehicle back to Hagen Automotive. Clear communication, quality service and fair prices. THANK YOU!
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June 2023 by Mr. J
I've know Jim for over 20 years. I've taken every car I'd owned to him until I moved out of state. I always appreciated the honesty and quality work but never knew how good I had it. It's pretty much impossible to find these qualities in a mechanic where I am or probably anywhere. I miss you Jim, keep on keepin on.
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June 2023 by Jack Morrissey
The combination of honesty, service quality and value are unmatched. Couldn’t recommend anyone more.
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January 2023 by Paul Houang
I work just down the street from Hagen and recently decided to bring in one of my cars for some much needed repairs. Collin and Zach at Hagen were earnest and fair in their assessments of what the car needed and even advised me to hold off on changing a rear valve cover since it wasn’t leaking. Pricing was affordable and service was quick. I would definitely consider them next time I need car repairs.
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December 2022 by Mainhia Ly Weber
A+++++ service with Jim and his team! Front desk admin is a doll and super sweet. Jim went above and beyond to help identify areas of concern and squeeze me in last minute with no prior appointment so I could get my tires install before the blizzard blowing in this week.Please they have a cozy set up area for working on site while you wait and comfy seating area with tv set up for clients.I defin recommend his shop and will be coming here for all my service needs!! Thank you Hagen automotive team and Jim!Services: General repairs & maintenance
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December 2022 by Mainhia Ly
A+++++ service with Jim and his team! Front desk admin is a doll and super sweet. Jim went above and beyond to help identify areas of concern and squeeze me in last minute with no prior appointment so I could get my tires install before the blizzard blowing in this week.Please they have a cozy set up area for working on site while you wait and comfy seating area with tv set up for clients.I defin recommend his shop and will be coming here for all my service needs!! Thank you Hagen automotive team and Jim!Services: General repairs & maintenance
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September 2022 by Barry Weiner
My friend and neighbor referred me to Hagen AutomotiveThey are very skilled and honest professionals with integrityI highly recommend Hagen Automotive
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September 2022 by Mike Barnhart
Friendly staff, fair prices !! This guy knows his stuff , and takes good care of his customers!!
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September 2022 by Metrii
Collin and Jim have been a pleasure to deal with. Very attentive, reassuring, informative, and always go above and beyond to take care of their clients. They are the only shop I go to and I recommend their services. If you need honest, quality work look no further!
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September 2022 by Bill S.
I looked on yelp and every review was 5 stars so I decided to give Hagen a try. So glad that I did! They are definitely worth a 5 star rating. I spoke to Collin before taking my car in and he answered all my questions, and there were quite a few, giving me detailed answers and I could just feel there was no BS in what he was telling me. I made an appointment for a couple days after we talked on the phone, took the car in and picked up the car with all the work completed later that day. My car drives SOOO much better than before I took the car to Hagen! I will be going to Hagen from now on with any car issues. So glad I found these guys.....honesty, quality work, and good customer service are difficult to find in the auto repair world!!
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July 2022 by Reid B
Very professional and they do great work on my vehicles with a fair price.
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July 2022 by Timothy Browning
They were reasonably priced as well. The employee who changed the tire was very knowledgeable, fast and efficient.
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March 2022 by Daniel Brady
The team at Hagen is incredible with some of the best mechanics in the area. I personally have my car serviced by Collin every time, and he's always been honest and professional with the work that he does. They answer any and all questions I have, and will even answer simple questions over the phone. I've never felt judged for not knowing a lot about cars.RespectfulTimelyHonest pricingWhat more do you need?
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December 2021 by Demetri Dye
Collin and Jim have been a pleasure to deal with. Very attentive, reassuring, informative, and always go above and beyond to take care of their clients. They are the only shop I go to and I recommend their services. If you need honest, quality work look no further!
