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January 2021 by Tom
Good selection of materials. Employees are helpful, but a lot of times do not have the technical knowledge of the department they tend to.
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June 2020 by Paul Johnsen
Four times in the last month I have looked online for products that were in stock at this store. Four times the site said products were in stock AT THE STORE. Not once did they have those products at the store.I was told they could order them for me and have them delivered. I could have done that myself on the website. No help whatsoever at the store. After the latest attempted purchase I stood in line at customer service to get information on whom to notify about this situation. There were two Customer service reps, arms crossed, just staring around the store, not paying attention to anyone waiting in line. I will shop elsewhere from now on
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May 2020 by Richard Weaver
I was at Home Depot and noticed most of the employees and many of the customers were not wearing masks. I consider masks to be worn as a protection for, and out of respect for, others (like customers). It looks like I will now be patronizing smaller hardware stores.
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May 2020 by Jenny Tafur
Normally an OK store but they are not handling the pandemic traffic well. The store offers curbside pickup but they need to send their staff to train at Target because I waited for 40 minutes to pick up our ONE thing that can be held in one hand. Instead, we watched the kid doing curbside wander back and forth three times with one item each time and despite us giving them our spot# when we called, this kid was going up to each car individually asking them if their name was the one on the bag. I mean my powertool could've wound up in somebody else's car because they weren't careful at all and dont check IDs either. Its like he'd never heard of a cart or a sharpie. skip the curbside pickup. not worth it.
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August 2019 by Leslie Mcneil
Friendly employees who are willing to spend the time to answer questions and go above and beyond..
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July 2019 by Jim O.
Ordered, online, a Werner ladder extension. Got to the store and employee gave me a box that was totally, yes totally unrecognizable. The photo of the product was like gone. Know why? the extenstion inside was the cheaper one you wouldn't buy. Their lack of quality employees allowed someone to "return" this item and probably get credit for the better one. This isn't the first time this has happened to me at this store. Jim Osekowsky, the guy who'll go elsewhere, like Shakopee.
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May 2019 by Tyra L.
I was in the store today looking for a few pieces of hardware. I even brought an example to make sure I got the right part. After searching through the hardware aisle I came up empty. I looked around and was pleased to find lots of employees in the orange aprons. When I showed the piece and asked for assistance I was directed back to the hardware aisle from where I had come. I was told that my guess was a good as his as to where in that aisle it would be, and he walked off. Never found it, and decided it would be best not to ask about the other piece. I'll be going to a different store from now on.
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May 2019 by Larry R.
The Home Depot Eden Prairie Manager has NOT responded to phone calls, a letter explaining the situation, OR a store visit where an assistant manager indicated he would inform her of my concerns. We purchased a Frigidaire refrigerator, to replace the unit in our garage. I had told the salesperson what we were replacing. When delivered the delivery people told us about how the refrigerator does NOT work in temperatures under 55 degrees. There is NOT any warning of the temperature problem in the store. Frigidaire recommends a gadget to "fool" the thermostat to operate under 55 degrees. The EP Home Depot Manager has not confirmed if that voids my warranty. We've purchased other appliances and a great deal of carpet from Eden Prairie Home Depot. Unless the Manager decides to call us, this could be the last purchase there.
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March 2019 by Kim S.
Just purchase a couple of house needs for cleaning and found what I was looking for. There was help in every corner. Which I thought was good to have because the store is so big, you can find yourself going in circles if you are not familiar with anything. The new systems for self check work fine for me since I got a couple of things. Saved on each item and the employees are very friendly and professional. I will keep going to my local Home Depot.
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March 2019 by Sarah A.
I went to home Depot today with my receipts to return some items and was told after 30 days I would have to get store credit.The clerk then proceeded to tell me that the bolt I was return wasn't from there because they didn't have numbers on them. Later she found the numbers on the nuts and bolts and proceeded to return some of my items with a store credit.When I asked her how much the store credit was for she said just a minute.Then she told me an amount that didn't have the large bag of salt I was returning.when I said something she said oh yeah I forgot about that and proceeded to put it on the store card that had the credit even though I had a receipt that was less than 30 days. when I asked her if I could speak with a manager she told me that managers don't like to handle these type of situations and that I could speak with a coworker. She then asked one of the other cashiers to come over and talk to me and the cashier did not ask me what was the problem or what I needed even. The second cashier just proceeded to return the items as a store credit. This Is perhaps the worst customer service I have ever had. I walked out the store thinking why would I want to shop there again.
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February 2019 by Tom W.
"Purchased" an expensive snowblower online. Promised date came and went with NO communication from HD about delays. I had to call, wait, and wait, and get the various amount of excuses about how something other than them is responsible for the delays and would I like to wait some more. Absolutely infuriating to be dragged along on a fishing line after dropping $600+ on something. No apologies. Nothing other than would you like to wait some more. NO. I've got another 8" of snow on the way. HD, you've got to figure out a way to not mess with your online customers. 3 delays was enough for me. Canceled my order. The phone experience for online orders is horrendous. Exceedingly bad customer experience. Not shopping HD for anything any longer as this is the third and last time to try something online with this "retailer" again. Shame, shame on you for treating your customers this way.
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January 2019 by Bob Rorke
We appreciate the customer service and the military discount. But most of all today we appreciated the warm, salt-free, safe place to walk our dog. Thanks.
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January 2019 by Dalles Jorgenson
I recommend to use The Home Depot for any and all water treatment needs and any water using appliance.
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November 2018 by Jessie C.
Had a great experience working with Nancy in the ordering process. Unfortunately, the scheduling and install was a complete nightmare. We called a day before to confirm our scheduled appointment, they had us down for the wrong date. We then received a call back that they were able to install as originally planned. Waited for someone to show up within the time frame given and nothing. WE had to call Home Depot to get an update that our carpet was damaged. No one called us to let us know. After many attempts to get in contact with a store manager, we had to make a visit to the store to determine next steps to get this resolved as we are expected to move this weekend. We were told it would be another week to get replacement carpet. No apology, no discount, no follow up. This has been the worst customer service experience ever. I am so very disappointed in the lack of communication and have no confidence that this can be resolved. I will be sure to share this experience with anyone looking into flooring and will direct them elsewhere. So so terrible.
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September 2018 by Dina Grazhdankina
Most idiotic policy - must submit personal email to get order in process! No email - no order. That's what I was told today. OK, I will use Menards and Lowe's. If over $300 is not good enough spending - be it. NO use Home Depot anymore!