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March 2024 by Leo ..
Fast, on time, polite, charged the quoted price. Glad to have my old couch gone. Would use again.
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March 2024 by Ginny McMullen
When I say junk king is amazing, I mean it! Very professional, very fast and very reasonable! I will most definitely recommend this company to anyone I know or who is looking for junk or furniture removal! Keep up the great work I really appreciate you all!
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March 2024 by Geoff Thornton
Great service and excellent communication, text and phone calls to confirm delivery and pickup. No issue putting the dumpster exactly where I needed it, ensured the drive was protected with pads. Fair pricing based on content. Would recommend.
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March 2024 by Sunshine F
Very professional. Arrived on time. Gave fair discount. Got the job done ✔️ thank you. I would recommend junk king.
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March 2024 by Cassandra McNally-Morgan
Junk King will forever be our go to service. They always have time available and their prices are more than fair. Employees are super friendly and quick!
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March 2024 by Christine Schaerf
The cost was reasonable, the were quick efficient and careful. Would definitely use again.
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February 2024 by Mark Sparano
2nd time using junk kings. Satisfied both time. Steve and Caiden really took good care of me today removing 4 large sofas and a piano without ruining freshly painted house. Well done. Will use again.
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February 2024 by Mark Engstrom
Guys arrived when they said they would, were efficient and professional.
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February 2024 by Scott Nelson
Junk King delivered on their promise to remove all the junk we requested, quickly and efficiently. The service itself was commendable, with the team demonstrating professionalism and thoroughness, leaving no trace of debris behind. However, the service came at a steep price of $674, which felt high, though I lack industry comparisons to be certain of its competitiveness.My primary concern, leading to a 3-star rating, lies with the customer service experience, particularly the convoluted phone system. Expecting a straightforward connection to the booking department, I instead navigated through an answering service, unnecessary transfers, and a miscommunication of my name—from Scott to Steve—resulting in a series of misaddressed texts. Such oversights in customer interaction, including redundant phone holds and incorrect personal details, suggest a need for systemic improvements in their sales and follow-up processes.In operations, efficiency and accuracy are paramount; missteps in customer service can deter potential repeat business. Implementing a direct and efficient phone system, alongside ensuring accurate customer data capture, could significantly enhance the customer journey.In conclusion, while Junk King excels in the core aspect of junk removal, the ancillary customer service elements require refinement. An improved engagement strategy could elevate their service from satisfactory to exceptional.
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February 2024 by Serenitysueavenue
I called Junk King for couch disposal Saturday night and they were on time for Monday morning pickup. The process was easy, the phone quote was higher than needed and the team lowered the actual cost based on what I needed removed. The team contacted me by phone for actual arrival time day of pick-up. Professionals! I highly recommend them and will use for future bulky items or roll off as we continue home improvements. 5 stars all around!
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February 2024 by Tyson Reinke
Fast and easy. Great experience with the workers too.
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February 2024 by Greg Renberg
Junk King arrived on time and took all items we requested they take.
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February 2024 by Sandra Johnson
It totally worked for me. I will be using them again and would definitely recommend them.
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February 2024 by Brenden Ferrari
Quick and easy with reasonable price!
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February 2024 by Chuck Burrill
The guys are professional, were on time, and there were no surprises.
