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March 2024 by Ivan Mokanyk
I picked up online order, which was fully paid, and they won’t let me out because I got 10 pc of baseboards instead of 16 that was on the paper.So I didn’t care and didn’t complain that store sold and received money for product that they don’t have, instead cashier and customer service accused me in shoplifting, and made me wait until they will verify CCTV cameras. Because their system showed them that I already took partially my order. Basically the whole situation was so confused that it’s just hard to describe.10 min later without explanations what happened , quietly made credit of six baseboards, and wish me good luck.Very rude!!!
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February 2024 by Carroll Aasen
A large store with great selection of home improvement and remodeling products, etc.Fun to walk and browse inside when it's chilly outside
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February 2024 by Trader J
Their selection is better than Hone Depot and staff is helpful. Returns are a nightmare cause they don’t have it linked to your credit card unless you go to a separate machine to look up the transaction, very archaic. They NEED to model Home Depot and Lowe’s on this or game a Pro AccountStore is clean and well organized. The piano player on second floor is a great touch.
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January 2024 by Josie Sandford
My dad went in to this store today to get a jacket that was on sale as listed on their website. The manager Molly refused to give the jacket at the discounted price as stated online. She was rude and belittled him. My dad proceeded to go to a different store in SLP and had a wonderful experience. AVOID this location if you have to deal with management or want to buy a product without the hassle of false advertising. HORRIBLE MANAGEMENT! WATCH OUT FOR MOLLY.
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January 2024 by Nancy Schaaf
HATE their 15% off brown bag sale. Such an incredible waste of paper. While the cashier unloads the items from the bag, the customer loads items into plastic bags at the other end of the conveyor belt. Then, because the brown paper bag is usually torn from being loaded with items while shopping, the cashier "recycles" the bag. Most "recycling" ends up in landfill.One brown bag per customer slows down the line because couples divide to make separate purchases.Stupid marketing concept.
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December 2023 by Mike “i got the dirt”
The lady at the return desk had a big attitude.
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December 2023 by Latrice Butler
I was going to return something yesterday and kayla was a big help . She was excellent and very polite . She answered all my questions , what a delight . I would hope to get her next time I have a return :)
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December 2023 by Mary
We're visiting here & attending Mayo Clinic. The hardware was a quick stop on our break from Mayo. I was impressed with the staff, helpful.
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November 2023 by I gotta Idea
Double check your orders on online orders that you pick up. Knuckleheads don't seem to think that your entire order matters. This was also after the clerk in the order Department checked the order also.UpdateGot ahold of a manager. They were quite friendly and refunded all the missing items. The only reason I'm not giving it more stars is because I was on a job site, and it screwed up my work for the day. = income.
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October 2023 by Gregory Steese
Bald guy in electronics working today at 245 was a j**** just short, disengaged, even after we spoke, he is absolute garbage. ? Big money? Or Big Garbage?
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October 2023 by Lauree Fegers
The new shopping carts are great--big and easy to steer. Clean store, well stocked, and friendly cashiers! Great store!
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July 2023 by Muthu Meenakshisundaram
Phenomenal customer service. Came home from work to find that our kitchen faucet was broken. I needed a new one and had no idea of the model, make, or specifications. Mike at Menards patiently and knowledgeably talked me through it, helped me figure out all the necessary information, and even swapped my faucet out with a new one—free of charge!
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July 2023 by debra pallazza
Went to seek help with cabiners and kitchen design. Jenna G in Eden Prairie was amazing! She worked with me on designs and offered great suggestions. We’ve ordered and installed the cabinets and countertops and they look great! Thank you Jenna!
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June 2023 by R 937
Pretty good shopping experiences at this Menards lately. Like other businesses in the area Menards probably has trouble hiring enough qualified employees. Most very good a few not so good. When fast food restaurants are paying upwards of $17 an hour.. it indicates how difficult hiring has been lately. Also shop other Menards that seem to be better stocked and have less trouble hiring employees. Shop a lot at Menards adiad my large file of receipts.
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June 2023 by Drew H
We are in the business of construction so we are constantly if not daily at the store in Eden Prairie. Every now and then you get a hiccup and billing or an inventory mix up which is very common in a large store like that with many different kinds of items. But overall great customer service items on the shelf and throughout the store represented in a beautiful way and I would recommend this to any small contractors.
