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July 2023 by Carlos S.
Avoid this place. I took my mustang to get a lower control arm or is what they say I needed and do an alignment and now my front tires are ruin. I took my car to a Ford thinking they need better then any other mechanic and I was wrong. Lame at is best service!
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April 2023 by Ed W.
I had a bizarre issue yesterday which almost made my truck inoperable. Basically, the main circuit board malfunctioned and it sounded like the car exploded. The speakers went on full volume with a popping and static sound. Fortunately I was in a parking lot when it happened. I had 4 passengers at the time and it was super scary. My first thought was something large fell on my truck. The noise didn't turn off when I shut down the truck, which was super bizarre. BTW, my truck has 8,000 miles on it so its still new IMO. I got rid of my passengers and drove it immediately with the crazy loud noise. The sound was mind numbing. I decided to go to Eden Prairie because it was the closest. Having been a Ford Evangelist for many years all I can say is wow, what a terrible service experience. I pulled into the bay and they couldn't have met me with more indifference. In fact, I had to ask 2 people for help. The guy who I believe was the manager treated me as if I was bothering him. I had to ask him to get off of his chair to come and hear what was happening. He said I could leave it and they would get to it in a week or so. I told him I have my daughter's wedding this weekend, so I have to have a vehicle. He asked if I bought it there and when I told him I moved from out of state he told me he didn't have a vehicle for me. Coincidence? He did tell me that there is a Ford dealer every 10 miles so I could go elsewhere. Interesting strategy. I was shocked based upon the amazing Ford service I have received in IL, OR, CA and Idaho. We did eliminate the noise by disconnecting the battery. I don't think it solves the issue, but it allowed me to get the heck out of there. While I was waiting for the battery to be reconnected I went into the showroom. The lady at the reception desk didn't look up once as I walked past her twice. No, greeting or acknowledgment. The sales guy in the showroom sat and stared at me, but never once waved, said hello or asked may I help you. Perhaps "Indifference" is what they teach at Metropolitan? If that's the brand message goal, they absolutely nailed it! Here's what I did learn having just moved here. Metropolitan Ford will never be where I take my new truck for service and I will never buy from them or recommend them to anyone. In fact, I may tell this story to many of the 200 people showing up to the wedding this weekend. Do better Metropolitan Ford.
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March 2023 by Anne F.
I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.
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March 2023 by C J.
I've never been disrespected worse than when I went here to get my Ford Focus "repaired." It wouldn't start (ignition problem). They replaced the switch and charged me $600. Didn't work. They did it again. Still didn't work $600. Then I asked them to look into the problem and do a routine maintenance check (washer fluid, oil, tire rotation, etc.). The mechanic LIED and said he checked all these things. Turns out I caught him lying and he doubled down and lied again to my face. Then the service manager screamed at me repeatedly, said he hated his job and wanted to quit, complained about customers and mechanics. This guy almost threatened me . The most unprofessional and threatening service I've ever experienced. I missed 4 days of work, they never fixed the problem, refused to give me a refund, and raised their voice in a threatening manner. They totally ripped me off and cost me over a thousand dollars plus missed work, plus they lied. AWFUL...NEVER GO HERE!!!
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March 2023 by Daniel H.
my car battery died and I called Metropolitan Ford to let them know and could I bring my car in for service. once again, and for the last time, I was treated as if it was inconvenient for them and was offered no solution. They told me that I could call another garage and maybe they could help. Is customer service too much to ask? I can appreciate that it was late in the afternoon, but to offer nothing is not going to keep customers.