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January 2024 by Danae Mitchell
Great workout! Great coaches! Great experience!! Highly recommend!!
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October 2023 by M E
Charlton and Stacy are amazing coaches. Totally different styles which I love. The front desk staff are compassionate. I always felt welcomed.
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May 2023 by Che Xiong
First time here at Orange Theory. I've never been and only heard good things. I'm sure it's great, but how would I know? I was denied participation. Apparently, there's a thing that if you're new and not 30 minutes early, you will definitely NOT be able to participate (but I'm sure it's dependent on the quality of customer service). The nice front desk gentlemen said I should have gotten an email and a text a night before. I am very on top of checking my text messages, and I most definitely did not receive one. I will admit I got an email the day prior. However, the verbiage does NOT tell, and/or indicate any warning of denial of participation if you do not make it 30 minutes prior. I was late due to unwanted circumstances, but I did drive over as fast as I could and made it 5-10 min before classes started. Though, if only I had known of the potential denial, I could have called ahead to check before driving to OT if I could participate. Might I say as well I was there to meet up with a friend who has been to OT multiple times. Now, the reason I gave a 2-star was for how nice the gentleman was at the front desk. He said there might have been a chance for me to join since I was with a friend who could help since she's been to OT before. He went to ask the instructor that day, and I was denied access immediately. He did not even come to greet me. My friend even offered to show me the ropes since it was not rocket science, but the instructor still said no. The reason why I am writing such a bad review, and I do take partial accountability, is because OT EP needs to take accountability for what they say (or in this case don't say) to their customers. If you know you're going to deny people, please WARN your customers of this possibility PRIOR, and not when the customer arrives. It's not "policies" or "rules" that make a place great. It's good customer service that builds good rapport. I wasted my time driving over post-winter storm for no reason when I could have stayed home.EDIT: I changed this review to a 3-star instead because the manager reached out to me personally to apologize and offered another session I could attend. I greatly appreciated this.
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May 2023 by brian Kamm
Great workout! Been going for over 8 years consistently and feeling great!
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April 2023 by Kay Carpenter Rosheim
I joined OT in December and love it! From the well-organized, coach-led classes, to the people, my experiences at OT have improved the quality of my life!!
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April 2023 by Maisey
Everyone is so welcoming, kind, and encouraging. I love the sense of community and support from the staff and other members.
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April 2023 by Megan Nekowitsch
Love this place! They sit down with you and discuss your personal goals, and then do everything they can to help you reach them.
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January 2023 by Rachel Leatham
Love the warm welcome, challenging workouts, positive energy, and the results I’m experiencing in my overall health. OTF is a game changer!
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January 2023 by Nitin Suri (Mister Hero)
Coaches are awesome and engage us throughout the session
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June 2022 by Thomas Caldwell
Very friendly coaches that actually care about your health journey. The gym is very clean and all the equipment works great.
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June 2022 by Corine Ray
Very wonderful, clean gym with friendly staff that are always ready to help you!
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May 2022 by Stephanie Behm
The atmosphere at OTF Eden Prairie is welcoming and so much fun. From the coaches to staff to the people who workout at this studio, it was a great place to step into a new fitness routine. The workouts are tough but customizable. When I started at OTF, I was really out of shape. What I found was a group of people who were excited for me to be there, no judgement on my fitness level.
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May 2022 by Jenn O
It’s the best one hour workout around! The coaches are friendly & knowledgeable. They’re able to modify any exercise to fit your needs. I highly recommend trying a class.
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May 2022 by Brittany Hancock
The best workout in the twin cities. The coaches are awesome and the workouts change frequently so that you get a great workout every time.
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May 2022 by Green Joan
Everyone has been awesome. I have everything I need. A family style like staff who put your needs first and are going to do everything they can to point you in the right direction.