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January 2024 by John McDonald
Always a good experience.
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January 2024 by Alejandra Barreto Andrade
Me encanta, aquí puedo comprar comida recetada por el veterinario para mi perrito y todo lo que necesita
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January 2024 by Wyatt Martin
I always have a good experience at this location. The staff is friendly and always greet you with a smile. Beth is great. She has assisted me on multiple trips there. My favorite location from here to Brooklyn center
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January 2024 by Vinod
Nice collections, pet's food available, cages
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January 2024 by Sami
Big chain for pets. You can get almost everything your pets.
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January 2024 by Corrado Russo
Very good grooming for dogs
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January 2024 by Tim Kurkowski
Quick vaccines for the pooch
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January 2024 by Matt Gigrich
Great people, great selection, great prices. A fantastic pet supply spot. My only stop to take care of my furries
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December 2023 by Taylor C
I have been going to PetSmart for grooming for five years. The specific one in Eden Prairie for two years. For the entire two years, I’ve had an issue almost every time, most of the time they skipped something that was in the salon package. This most recent time was the worst. I took her in for a walk in nail trim, and was waiting about 20 minutes in the grooming lobby by myself, waiting for someone. The service took less than 5 minutes, and she didn’t come back with a bandana like the service said, so fine, I’ll ask for it. The groomer felt it was an extreme hassle to go to the back and grab one, trying to avoid my question of asking for one by telling me how cute my dog was. I thought we were done and I headed out. I didn’t notice until she jumped in the car and I went to pet her, but I had her blood all over my hand. Her ear was bleeding profusely. I ran her back inside to see what happened, and at first they couldn’t find the groomer. It took a while to find her. She proceeded to tell me that she noticed it and *was* going to say something at the time of pickup. But she didn’t. Very unprofessional groomer. The manager said there was nothing they could do because “they only touched her paws”. Not even an apology or help. I had to get the cashier to give me paper towels to clean up. I’m very unhappy with this interaction and the unprofessionalism of the staff here.
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December 2023 by Xavier
The associates are very nice and helpful, going the extra mile to help. The store has a very good selection of products.
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November 2023 by Julia Bergdahl
Horrible experience with the adoption center. We adopted our cat a few months ago, and when we signed the adoption papers, we were told he has runny poop. We didn't think much of it. We went home and it was full on liquid. We look at our cats file and he was treated for worms and given medicine for it. We were not told that at adoption. I was very frustrated and called the manager and she was fine at first, but when I called back a few weeks later she was very hostile saying "why are you even calling me, it's not on PetSmart anymore." Our cat continued to get sicker and we had to wait for an appointment at the vet. We went in thinking it was just worms again and he ended up having Feline Leukemia. We are appalled that PetSmart did not check up on this before we adopted. It is also extremely contagious and we had to give our other cat to our family and separate. We called again and again, the manager was distasteful and had zero empathy for our situation. I am disgusted that people like her have management positions. We have only had our cat a few months and learned he will pass early. I do not recommend adopting from here because they do not take care of their animals. Never will step foot in here again.
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October 2023 by Anna Weber
Very happy with my pups haircuts done by Courtney! ?
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September 2023 by Luke Johnson
Very friendly and helpful. Thanks to Christina who helped answer a lot of questions about our new puppy and Susie who helped us in the front.
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August 2023 by Abraham Rodriguez
I always take my pet here. everyone is very friendly at the dog grooming salon. But this morning August 14, a lady was working at the hairdresser's from, I don't know what her name is, I just know that she is unkind to people, I just know that she has a tattoo on her arm, I tried to contact her, unfortunately I couldn't understand I tried to use a translator for everything she said and she was quite dismissive and she didn't answer me and he sent me to another department. For this reason I will not buy or attend to my pet in this place again, they should have friendly people who are empathetic with people and be considerate to customer who’s primary language is not English. I don’t really appreciate that an employee did with little empathy made me leave the store in a bad light. I hope this thing won’t happen to other customers.
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July 2023 by jerine hartsch
Pet smart is great. Depending on which one you go to the sales will be better!!! That's why 4 stars for pet supplies and dog and cat supplies. Fish are just so so