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January 2024 by Not Ren Banney
They literally will never answer the phone. Like 1% of the time not exaggerating
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January 2024 by Mike Scherer
Hard to contact. ?♂️ ?♂️ ?♂️ ?♂️
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January 2024 by Sofia Valencia Romero
They never solve anything, the administration is very bad and packages are stolen.
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January 2024 by Elizabeth Holt
The building is old and I have had to call maintenance several times for walls and ceilings leaking water. When the building switched ownership they just painted the walls and changed some features but the bones of the building are old and bad. Walls are thin. Packaging system is terrible. They don't use the locked boxes like they said they would so many people have their packages stolen. You don't get notified if something is delivered if its just left in the mailroom so I almost lost very personal handmade gifts my mom sent for Christmas last year. Didn't realize they were in the mailroom for 3 weeks. Lucky no one took them. My allergies have been non-stop since I moved in. Same with my roommates and a couple of neighbors who I spoke to. None of us thought we had allergies until we moved in. Old nicotine bleeds through the walls. Signs of water damage throughout building makes me concerned for mold too. I'm writing this with my eyes burning and water getting splashed on my drapes. Some people who live in this building don't care about their neighbors including clogging the trash chute, breaking glass in the pool, and smoking. Also leaving the garage and front doors open because they don't want to walk down to let people in. Very happy to move out soon. Only plus is that I just like Eden Prairie.
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January 2024 by Roxanne Schenk
DO NOT MOVE HERE!!!! I MOVED OUT ON 7/31/2023 AND THEY ARE TRYING TO BILL ME FOR A DAY'S RENT STATING I DIDNT MOVE OUT UNTIL 8/1/2023. PLUS KEEPING MY SECRURITY DEPOSIT. BUNCH OF CROOKS!!! THEY HAVE NOW SENT IT TO COLLECTION WITHOUT EVEN NOTIFYING ME!!!ANY CURRENT RESIDENTS, MAKE SURE YOU GET A RECEIPT WHEN YOU TURN IN YOUR KEYS AT MOVE OUT.
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December 2023 by FARAH Khuriye
I just renewed with Susan Heimer! Thank you for your help
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November 2023 by manuel de juan
Worst place ever!! Unless you love cockroaches, dirty and no maintenance. Facilities often broken or closed. Overcharges are usual and you will never get your mo ey back. This people is everything but honest. They are bandits. My family and I had to move away and still fighting to get our security deposit back after the manager confirmed us that the apartment was in fine condition. If you like loud music in the middle of the night and ti listen how much your neighbors love each other, this is your place. Any repair or malfunction, any breakdown in your apartment, any problem you may have, and sure you are going to, it takes months to be fixed and solved. If you like your child to live smelling other people drugs, yes, this is definitely your place. If you love small animals, especially bugs, roaches and cokroaches, you will enjoy this place. Last management were fired and replaced about its negligence, and we were hopeful about the things going to change, but it got even worst. Trust me guys, you move here, you gonna regret for long.And about your automatic answer, the same you give to any bad comment, as can be checked reading the posted reviews, I've already written you several times as you told me to do every single time I visited you at your office, and you never give and answer because you may be busy eating Doritos and licking your fingers. You don't give a ●. You guys do nothing.
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November 2023 by Dek Ali
This is the worst apartment I have live for my intire life and I am 40 years old. They do not have maintenance. I had a broken door the hinges are bad and told the management more than ten times in month begging them to fix. The told me the can not control the maintenance department. I have asked them to meet me with the Manger they refuse me. The front desk management hold hostage for manager. She is called Susan. She is good human being but the front desk need to be change really. We will not sign another contract. Good luck whoever is moving in.
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November 2023 by Marisol De La Rosa
I'm posting this review for my daughter Sarah who lives there. They have have blocked her review from being seen. I've visited a number of times and can attest to the CONDITIONS of the building, the LAZY staff and the smell of DRUGS. Don't be fooled. They greet you with honey then give you poop. This is what my daughter Sarah Denn has to say and she has lived there for almost 3 years.This place is the most disgusting, vile place to live and has the most incompetent and insincere management there is. I have had too many issues to count living here. I even had my safety threatened by other tenants and the management was aware, offered to help, and then did NOTHING to assist us. They actually promised us a unit transfer, and then rented the unit to a new tenant. They will do ANYTHING to make money. I have been lied to by management multiple times and they don’t want to work. They will tow your car for expired tabs, even though you are MOVING AND HAVE AN APPOINTMENT TO RENEW THEM. They don’t take pride in anything they do. Some of these “five star reviews” are from management, so don’t be fooled into thinking they are competent or capable to take care of you. The place reeks of drugs and you got neighbors stomping around at 1am when you have a newborn. Don’t even get me started on maintenance because you have to beg anyone to fix things. Our fridge has been broken for a year and STILL IS. Management even sent an email saying they were only going to hear tenant issues for three hours a day. Isn’t that your job?! The office opens at 10 but at almost 11 the door is locked and no one is there, no cars in the parking lot, etc. The old property manager and assistant walked out and they took the quality of living here with them. I know everything is expensive these days but don’t waste your time and money living here. We pay an insane amount of money to live in a good neighborhood and living here is like living in hell. We move out this week and will not ever look back. Run very far away from this place or you will regret it.
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November 2023 by Rosa Fernandez
The worst place I´ve ever lived. Bad management, dirty, noisy and they breach the contract. It is been more than 45 days since I left the apartments in a very good condition, they told us that they would give us our money back and they still haven´t returned my deposit. After several phone calls and even my husband going to the office, we haven´t gotten our money yet. Be careful with this company, we are going to take legal measures to recover our money. Not recommended!!
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November 2023 by Peris Moturi
This is so far the worst place to live, please don’t fall for the pictures you see online. Since the previous manager and assistant manager walked out from their positions this place has gone downhill. The previous management were actually passionate about their roles and actually made efforts to address issues. The current management is terrible and seem like they unmotivated to perform their roles. The phones/emails never get answered which is just ridiculous, maintenance requests take forever to be completed, the apartment common areas are dirty and smelly, laundry rooms are a disaster, always noisy , keys get stuck on side doors and promises to repair doors are never fulfilled, lack of transparency/honesty, they add charges that were not part of the lease which is illegal . I regret ever renewing my lease!! Save yourself some headaches/frustrations and rent somewhere else. This apartment complex is nothing close to luxury and does not even deserve a star
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November 2023 by Haley Nystrom
For some reason my review keeps getting taken down…This apartment is the definition of "if it's not one thing it's another"We have one of the more "updated" units which means we got the landlord special, everything was just painted over with white paint, including the fuse box being completely sealed shut.During winter while utilizing the garage that you can pay $50 for my car got vandalized. My spot was near a camera so I had high hopes they'd be able to see who did it, HA. I was told "our cameras aren't set up yet". Two months later a semi threatening note was left on my car, thinking there could be a connection we contacted the office again. This time we're told that the cameras are hooked up but they wouldn't be able to view the footage until a certain part came in. It's been months, and they’ve never given me an answerA few months ago the lines in the parking lots were getting painted, so cars had to be out by 8:00 A.M. I get down to the parking with 10 minutes to spare, and my car is nowhere to be seen. I track down a tow truck driver and am told that they already started towing and I'd have to ask the office where on the property my car is. When whoever in the office was asked why my car was towed before the time we were told, my boyfriend got the answer "I'm not sure, that's not my department" a few, then the upper management came out and said they had no say, the towing truck company took the initiative to start towing early. After contacting the towing company we learned that the time they were given by reserve was an hour earlier than when tenants were told to be out by.While at my boyfriend and I were both out of the apartment, I receive an email for a service request I didn't submit. Turns out the office entered the apartment wrong but the mistake was not caught until they came into our apartment while no one was home, animals unsecured and at risk of escaping and scratched our toilet.The fire alarm goes off at least 1-2 times a month(those are just the times I’m home and aware they’re going off). This results in the elevator not working for a day or two. An explanation for the alarms has never been given.It’s been stated by others, but it truly is sad (and against googles rules) that 3 employees of reserve have had to leave 5 star reviews because they can’t get them another way….I wish I could give 0 stars
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October 2023 by Joe Jackson Jr
DON’T LIVE HERE! This complex and management company has been the absolute worst! They were slow on maintenance, bad about returning messages, and to top it all off I move out no issues no damage to the property and they have not returned my security deposit. MY LEASE ENDED 90 DAYS AGO and they have still not returned my security deposit. They REFUSE to answer emails, return calls and are in breach of MN LAW! Do YOURSELF a favor pay a couple hundred dollars more and live somewhere else!
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September 2023 by Tommy Lee
The walkthrough with Hayden was pleasant. He gave me a comprehensive tour, and I thoroughly enjoyed it. I was all set to proceed with the next steps of moving into a unit until I realized I hadn't received any follow-up from them. I made multiple attempts through phone calls, emails, and texts for a week, but received no response – it was completely silent. While I was enthusiastic about living here, the lack of communication from the leasing team has left me with the impression that they may not be interested in having someone like me as a tenant. I'm disheartened by their unresponsiveness to my inquiries.
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September 2023 by Nikki T
Amazing apartments, the leasing office is incredible and the amenities are great! I highly recommend Reserve Eden Prairie to anyone looking for an affordable but luxury apartment.
