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January 2024 by Todd Luecke
Tried to return an unopened product (hand lotion) within return policy window. Attendant didn't know how to process return. Came back another time, and closed. Came back a third time, and they said because it was outside the return window, they couldn't accept return. Explained the situation, then said because it was travel size couldn't return. Disappointing customer service. Won't return.
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November 2023 by Shelley B
Was so excited to do a change (color)...Well the first round I left there with a very dissapointed cut... and you could hardly tell any color was put in.. They knew I didn't LOVE it when I left the salon. I notified the stylist about the cut and the color and wanted a FULL refund. I was told by the manager they would correct my hair. (The cut was so short not much room to improve) and do a color correct.I specifically asked to go to another stylist and I was told no \
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October 2023 by lucy castle
If you go here, see Beatrice for a facial or wax!! She is incredible! I have nothing but great things to say about the facial I just had! I honestly was amazed with Beatrices services. From the moment I walked in and was greeted by her, I felt right at home. She knew just how to welcome customers and was so respectful and wonderful throughout. I have never had such an amazing facial in my life, all thanks to Beatrice's expert touch! My face is absolutely glowing after the facial, literally never looked better, and the massage portion was better than any professional massage with a masseuse l've ever had (and l've had a lot!). I will absolutely be back to see Beatrice.. this entire experience from start to finish was unmatched!
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August 2023 by Jessica Wisdom
I have been very happy with cuts and color done with Maddie! She is very personable, listens to what I’d like to do with my hair, and executes well! My son has been to Fatima for cuts and he loves his hair every time!Feedback regarding setting: the waiting area is comfortable and lovely, but the non-stop phone ringing is not relaxing as you’re waiting for a service. It doesn’t seem to go to a voicemail after 4 rings or so, it just endlessly rings as the front desk women are busy doing other tasks. For everyone’s sanity, is there a way to send calls to VM or on hold?
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July 2023 by Beth Ring
I had a wonderful experience with Avalon at the Eden Prairie location. She was kind and gave the best haircut I’ve had in recent memory.Service: Haircut
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March 2023 by Bethany Zampieri
Fantastic massage - Sara was excellent. I would definitely visit her again….if she was in a different location.Two concerns:1. Two locations: there are two Sanctuary Spa’s in the Eden Prairie, within 5 min of each other. I went to the one that popped up on waze, and it was the wrong one. This situation could have been avoided if I received a confirmation call that stressed the location address.2. No wall insulation: while my massage was amazing, I could hear a stylist conversation word-for-word through the wall. If you visit, request a room that does not share a wall with the hair stylists.Service: Back massages
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August 2022 by Lauren Samani
A very very big thank you to Kat for giving me an AWESOME new curly hair cut ! I love it! Will be back againService: Haircut
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June 2022 by Kristin P.
I came in today, initially just for products (shampoo, conditioner, hand and body wash, etc) but ended up making an appointment for later in the day with Maggie. We drove all day yesterday to get to MN, my back was a mess and Maggie worked her magic to get me feeling like a functioning human. I am here only a few weeks but plan to see her at least once more before I leave town. I see some other reviews about not having a full spa experience - I personally really enjoyed the extra quiet more intimate/private experience with this location. I have previously had spa and salon services at the other Eden Prairie location and that's great too but this wasn't lacking.
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January 2022 by CCPA A
New year at 2022, start from my new hair ?！Grace is young and outstanding hair stylist，I want her to style my hair as long as it's not too short. This is my first haircut in six year。She made me sit in a comfortable swivel chair, she held my temples, looked at my head in the mirror for a moment, she says : thank you for not washing your hair（I'm worried about the smell of my hair ）， Then deftly cut with her scissors。After a blast of sand and fly rocks, the warm sunshine, rain and dew and the spring breeze blowing my face, I opened my eyes and found myself much younger then before .What a great artist and me, this is who I am.? Thank you so much Grace !!
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January 2022 by Heather Coles
Couples massage was amazing. The room was so relaxing and I felt very refreshed afterwards.
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November 2021 by Mallikarjun Rao
I recently did hair coloring and cut . I don’t felt it has Aveda standards .. stylist was lazy to partition hair to color , straighten after hair cut. Ultimately I paid for full services and after coming I can see lot of gray hair. Not satisfied at all .Services: Hairstyling
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October 2021 by Lynn Hanson
Went in to use a gift card and the employee was super helpful!
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July 2021 by Mary Kimitch
I get great hair care with Tom!
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June 2021 by Emily John
Love my esthetician Tamora, she is amazing!
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June 2021 by Kathleen Malone
Always a good experience. I do however miss the massages since covid. I'm hoping they will be reinstated as the aromatherapy prior was a great way to get relaxed before the service started.
