-
November 2023 by john King
Cody was awesome and very helpful.
-
October 2023 by Matt T
Return policy has fees that are not disclosed, $250 and expect to spend a long time on hold - 30 plus minutes to try and get a return setup.
-
July 2023 by Chris L.
Nice enough people, they follow up with you in the store, but you pay a delivery fee and if the bed doesn't work for you, they charge you another $250 pickup fee. So I spent $500 to try an air mattress for a few weeks after the elevated tech support deemed it to be their mattress not being compatible with my bed frame. Then I called the store, they said they'd call me back, and of course did not.All this after the fine print just says there "may be a return fee." Please. That was glossed over. You need to TELL people it will cost them $250 delivery fee and $250 pickup fee just to try it. This business practice shouldn't be legal.
-
April 2023 by Joy Mattson
Being greeted before the door had even closed behind me was a bit overwhelming but understanding the uniqueness of the product.....it was a great experience!
-
March 2023 by Katie Huber
James was great to work with - answered all of our questions and gave us tons of information. We didn't feel pressured to buy anything we didn't need, which is so refreshing! Looking forward to a great night's sleep. Thank you!
-
March 2023 by Alesia Lozada
James was very helpful and knowledgeable when we had questions! The other gentleman were very nice as well!
-
December 2022 by Nate L.
Bought a bed from this company. Waited weeks for the delivery. Received a vm, 10 hrs prior to my delivery, that the delivery was being postponed until Monday, January 6th. The last I checked, the next business day is tomorrow (not two weeks from now)! Waited hours for a call back only to be told that the damaged headboard, delivered two flights down from my townhouse was not refundable? Did I read the ppwk when I agreed to the terms? Ridiculous. Had a great experience in the store, only to postpone the delivery of the product for a month?!
-
October 2022 by Barbara Riley
Can't quite rate the bed yet, but Fonz gets 5 stars. Super easy to talk to, very personable, great dude!!!! Had an excellent experience at the store with him.
-
July 2022 by Connie Doran
James and his coworkers were very engaging, patient, knowledgeable, helpful, and you also felt very comfortable being there with them. James did everything he could to help us figure out what we needed. We did not feel pressured into buying anything. A great experience.
-
June 2022 by Greg Schaubhut
We stopped by just to check them out and ended up purchasing a bed. Fonz helped us and is very knowledgeable and a great person.
-
December 2021 by Relkay G
Fonz is an awesome human, thank you for your help getting me matched with my new sleep number! I would highly recommend this store, the reps here know their stuff and provide great first impression to sleep number.
-
November 2021 by Alyssa Stambaugh
The sales staff at this store are very nice and overall our in store experience was great. We were excited to get our new bed, but it ended up being way too soft, so we swapped and got a different bed delivered like 3 weeks later. In the mean time I slept on the couch every night. The delivery people showed up an hour after the delivery window that sleep number had selected for us and to top it off the guy was pretty grumpy because he still had one delivery left after us which seemed pretty unprofessional.The first night with our new bed it was even worse. We decided to start over and not get a sleep number and when I called to return it the lady was nice, but I told her that it felt like I was sleeping on a glorified air mattress and her response to me was “well you are” …. That did not make me feel very good about all the money we had planned to spend on one of their beds. ($3600 on the first one and $2000 on the second one) At any rate, $600 in delivery fees and $180 for a mattress protector later we owe sleep number roughly $800 and still don’t have a bed. I don’t recommend these beds. They’re literally air mattresses with layers of foam on top.
-
November 2021 by Richard Peters
James did an excellent job in helping us find the right bed. Very knowledgeable!
-
September 2021 by Matt T.
After waiting 8 weeks for my original delivery date, I just learned that the salesperson "forgot" to put my delivery date in their system and so my bed was never manufactured and now I have to wait ANOTHER 5 weeks for delivery!
-
September 2021 by Monica Flis
Wow! What an amazing sales person! We went to Mall of America and we were less than enthusiastic about a sleep number bed. The salesman, Caleb, at the Eden Prairie store was fantastic. Not only did he show us what we wanted to know to solidify our decision. But he gently guided us to make a better decision.So excited for our bed to arrive. Can’t wait to experience the Sleep Number mattress. C’mon September 22nd—it can’t come soon enough.
