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November 2023 by Lina
I’m really disturbed by my most recent experience at the Eden Prairie post office as someone whose had a P.O. Box for many years here. It’s truly a blessing my renewal date is around the corner so I don’t have to continue service here.It’s too much to include in the review & I’m still trying to process it all but I’ll say this. It’s very strange to be berated by a staff member and for them to ask very personal things, at a post office no less. Rude doesn’t even conceptualize the level of disrespect the male staff threw my way. The female staff wasn’t much help either when I looked to her for assistance.No one deserves to be treated like a criminal when they’re just trying to pick up their packages. Forget customer service, where’s the human decency?If I wasn’t in a state of shock during the whole incident, I would’ve said as much which is why I’m writing this review.
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November 2023 by Ravi Teja
Went to USPS Eden Prairie for 5times as i lost my mail and every time i go they just take my phone number and never calls me back. No patience in talking with the costumers, i felt helpless and the mail i lost was very very important for me and they don’t even care about this?.
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November 2023 by G
6 months ago my daughter did a change of address and paid $60 for the extension (that she did not need, because she was given wrong information). Then the post office continuously delivers to her old address still. I on her behalf have made a complaint to the manager Mike, and got nowhere. No refund, no solution, just a blank idiotic stare. THEY dropped the ball AT LEAST 4 times and refuse to refund her money for the service she paid them to do, and they FAILED to provide. What a complete waste of money and time. This is NOT over. Their customer service is pathedic and I will be going higher. DO NOT PAY FOR THE EXTENSION on a change of address. They will FAIL u too. BEWARE OF THEIR SCAM!!!
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August 2023 by Bruna Dupre
The location is very convenient with plenty of parking. Staff is always efficient and quick. The office is organized and clean.
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June 2023 by Max Bohrer
Hate leaving bad reviews but the workers here are extremely rude and unpleasant. I get a negative attitude from them every time I stop by here. Intentionally going to different PO's moving forward.
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May 2023 by Abby
The clerks are nice, but I've never had to deal with the infamous Cynthia, who has almost single-handedly driven down the review score for this post office lol. But they are horribly slow and need more employees. If you have to ship USPS at this location, just make sure you have everything packed ahead of time and drop it off on the counter instead. Don't try to get stuff packed in the store, and print your label at home -- they can't do it for you.
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March 2023 by Justin p
2/25 said out for delivery.. at 1:08 said delivery attempted - Held for pickup at post-office. They did not try to deliver. Lazy.. going to send package back to sender. F U USPS.
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February 2023 by Gino L.
The guy who assisted be was very helpful. Let me know I could save some money by using a different box to ship my item in.
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January 2023 by Ken Farrell
Agreed. No sense of hustle. Even if there are only two ppl they are slow. Typical government lazy workers. Also the line is always long and they have no staff to cover it. And I’m top of it I haven’t had mail delivered for a week
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January 2023 by Carson B.
F****** terrible. Straight up f****** terrible. They frequently lost packages and when I got in to the store (so much for a f****** delivery service at this point) they are 100% entirely oblivious to any and everything that goes on around them. F****** terrible.
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December 2022 by Lynda Nwonye
Self-service machine is broken so the lines are long an there are only two clerks working which making get something done quick impossible I wish the could get the machine up and running again The clerk so nice it’s just slow going
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December 2022 by David
Lines are 20 people long and out the door. They have one person working. They don’t seem to care how long you wait. Union workers leave in the middle of long lines. I’m going to fed ex or ups!
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September 2022 by Dana Piro
Just went to ship a package. I grabbed a random box at home not knowing it was a priority box but I was shipping with a parcel label. Not sure of the ladies name I should have gotten it. She was older, grey hair, and a big mole on her left cheek. She stares at me and says "why did you use this box?" in the rudest tone. I said sorry what? and she says "you used a priority box and it's a parcel shipping label." I asked if she could just ship it parcel and ignore the box because I was unaware I couldn't do that. She looks at me and again, in the rudest tone says "you're just not supposed to do that but whatever I'll ship it." I looked at her and said "try to be a little kinder next time because it's not that hard."I understand she may have been having a bad day and I truly never really write reviews but I don't remember the last time I have had such a rude encounter.Hope this lady chooses kindness next time.- a 19 year old kind person :)
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August 2022 by Dana P.
Just went to ship a package. I grabbed a random box at home not knowing it was a priority box but I was shipping with a parcel label. Not sure of the ladies name I should have gotten it. She was older, grey hair, and a big mole on her left cheek. She stares at me and says "why did you use this box?" in the rudest tone. I said sorry what? and she says "you used a priority box and it's a parcel shipping label." I asked if she could just ship it parcel and ignore the box because I was unaware I couldn't do that. She looks at me and again, in the rudest tone says "you're just not supposed to do that but whatever I'll ship it." I looked at her and said "try to be a little kinder next time because it's not that hard." I understand she may have been having a bad day and I truly never really write reviews but I don't remember the last time I have had such a rude encounter. Hope this lady chooses kindness next time. - a 19 year old kind person :)
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March 2022 by Win Sip
Always had good service and recommendations from staff. Even with long lines, never had to wait more than 10 minutes.
