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February 2024 by wsboxer1
Moved to the area and been to this branch about 4 times since September. Every time I simply leave after 15 minutes in line. There is never anyone working beyond 1 or possibly 2 people. I always have to come back and try again. Probably the worst branch around for staff and wait times.Edit - As for the auto reply about contacting you not sure what that would do. If you were "very concerned" it would probably have been looked at almost a year ago when all the negative reviews rolled in. Clearly, its not a concern for US Bank.
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February 2024 by mhz global
These reviews don’t do justice it should be negative. The worst customer service in the history of US bank. Lazy staff. Short staff. staff not properly trained at all.
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January 2024 by sam sam
Slow and bad attitude service. It is a reflection of the head guy George N. He must go before we see any improvement
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January 2024 by Emily Archibald
Outrageously long wait times. Only one person visibly working in the middle of the day when I visited last. Many people left without getting helped because of the wait.
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December 2023 by John Thurston
The worst service. There is always a line for the one teller working. Multiple US Bank employees standing around talking.
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November 2023 by Dale Anderson
Poorly managed branch. Stood in line for 30 minutes only one teller working only to find out I must make an appointment. As a retiree from the bank it was embarrassing to hear comments from disgruntled customers and watch them walk out the door. USB you can and must do better.
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November 2023 by Rachell Gonzalez
Get people wh can count change no need to count the money 5 times because you can’t read a piece of paper . Do better get better employees .
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November 2023 by Jordan Savanna
Really awful branch everyone is rude and very clearly hates their jobs, additionally their drive through is almost always closed
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November 2023 by Robyn J.
The customer service at the Eden Prairie (by EP Mall) location is absolutely the worst! I stood in line with six other customers for over 20 minutes while the one cashier on duty assisted one customer for 10 minutes, which is not the fault of either. However, when other US Bank staff walked by and did nothing/said nothing to those waiting, this does nothing to provide a sense of confidence in the services rendered. When a comment was made to a staff member sitting in her office that additional assistance was needed up front, her only response was, "yes, we do", but she couldn't be bothered to get out of her chair to assist anyone? What's wrong with this picture?? I previously had a vehicle lease agreement between a Jeep dealership and US Bank and found out that the dealership will no longer do business with US Bank due to the lack of cooperation on the bank's part to respond to payoff inquiries. I will be giving serious consideration to moving my accounts to Wells Fargo, where they greet everyone who enters the building to make sure that the customer gets to the right place for service.
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August 2023 by Sheeza Rohail
This Eden Prairie branch is extremely understaffed. There are always frustrated customers waiting in line for long waiting periods and some eventually leave.
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July 2023 by zach laroue
Waited of over 20 minutes now and there's no one here to help anyone 4 of us standing in line 10 out of 10 don't recommend this us bank location
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July 2023 by Alex Xander
I’ve been with US bank for over a decade. Unfortunate this branch has the absolute worst service.
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July 2023 by Michael Pedersen
The ATM apparently eats debit cards sometimes and they just make you order a new one instead of getting yours back
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June 2023 by Matthew Holmbeck
The worst service. There is always a line for the one teller working. Multiple US Bank employees standing around talking. Update stopped by June 12th at 3:50pm same old story
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June 2023 by Pjk04
The worst U.S. bank branch I’ve ever been to. The service is horrible. What is typically a 5 minute thing at other branches was an over 30 minute ordeal here. I will not be returning to this branch.
