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November 2023 by Chris S.
We went into the store and purchased two phones and thought we initially were getting good service, but when we tried to return a couple of accessories, they threatened to upcharge us on the other accessories we purchased. Also, the price quoted on our contract was not going to be accepted by Verizon because this is not a corporate Verizon store only a third-party retail store. Worst experience ever trying to get everything straightened around. Staff was not very helpful and verbally aggressive when we confronted them about the mistakes. Do yourself a favor and go to a Verizon corporate store to do your business , not here.
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November 2023 by Courtney Heimerl
Went in today because my SIM card suddenly stopped working. Uriah and the manager gave great customer service and I was helped out right away! Great experience for a stressful time when your phones not working!
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November 2023 by Tess Stage
Highly recommend this location. Unlike the other Verizon in Eden Prairie, this one allows walk-ins (the other requires an appointment). The 2 employees there were very helpful and personable. You didn't feel forced to opt into services you didn't want. I walked in, purchased a phone and walked out without any complications.
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November 2023 by Emmanuel Segura
Came in here due to all the positive reviews and looking for a new phone carrier. Jake was super polite and patient with me. Jake answered all the questions I asked and was thorough with the information. I can see why they have a high rating here at this store. Anyone looking to jump ship from their current phone carrier you should go out of your way and drive to this location. I would shop here again.
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November 2023 by Kiele Mackey
Today was a FABULOUS day! Uriah and Jake both were very helpful, knowledgeable and kind! I had ordered the new iPhone 5 pro max from another location, said phones delivery was pushed back and when I tried calling to find out info for the last 2 weeks no one at the store answered. Not here!! Uriah answered right away and was able to get me a new iPhone 15 pro max today! His customer service was definitely above and beyond! He truly cares about who he is helping. I didn’t feel like I was being pushed to buy other products and I appreciated that!If you’re looking for a Verizon store that can actually help you, I highly suggest this EP location, and make sure to ask for Uriah or Jake!Thanks guys! You made my day for sure!!!!
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November 2023 by Jane Hart
Jake and Uriah were AWESOME!I'll just say that I'm of a generation that did not grow up with computers andcell phones, so it is difficult and frustrating for me when I have to deal with these things.I accidentally slammed my phone in the car door. It had slid off of my lap at just the wrong instant, so it was, of course trashed. But Uriah and Jake made this transition to a new phone very smooth, quick and painless for me!And they were kind and polite, making the whole encounter a pleasant experience.Thanks guys!J. H.
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November 2023 by Grant Griffin
Uriah made my day. He was professional, friendly, and super knowledgeable. I needed a new phone and there was no appointment needed. Walked in and was taking care of immediately. I would highly recommend Uriah and this Verizon store!
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November 2023 by Jason Bristol
Stopped at this store because of the reviews. From the moment i walked in I could immediately tell why the store is reviewed so highly. Very clean, instantly greated, warm and friendly staff. I had the plesure of getting the store manager Jake. He knew his stuff top to bottom. He was able to help me get a new phone and everything transfered all while helping his employees as well. The whole experience was very smooth and enjoyable. Everyone else that was being assisted as well were have a fun and enjoyable experience.Thank you jake and staff!!
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October 2023 by Lynn Bachman
Excellent experience buying new 15 Apple phone! Jake is genius at assisting customers as to their needs and budget. Follow through was speedy and precise from start to finish. Many Thanks!
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October 2023 by Abby Lundeen
Zach and Jake were awesome! Took their time to help us and answer all our questions. Getting new phones can be a headache, but they made the process smooth & easy!
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September 2023 by Brian O'Rourke
Zach, Jake and Uriah provided exceptional customer service! Very knowledgeable individuals. I will definitely stop back to this store on all future needs.
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September 2023 by Todd J
Had an amazing experience at this Verizon store. Zach and Uriah were extremely friendly and thorough with our needs and were able to save us some money on our bill as well!
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September 2023 by D M
UPDATE - We have been talking with customer service since the day we switched. The service has been terrible. Worse than Tmobile.We were charged to return a phone that wasn't working properly. I'm paying almost 3 times more than with Tmobile, for worse service. My calls are constantly breaking up no matter where I am.I don't think the manager, Jake, is a trustworthy guy.I think he lies to get the sale and what happens afterwards means nothing to him. He comes off as a nice guy, but when you question him, he changes his answers constantly in the same sentence.The reason why there are so many 5 star reviews is that Jake has you do a review before you leave the store, before you try their products and services and before you know he's lying to you!My bill is way more than what he quoted and I even got a network extender and that doesn't work either. I have to call customer service again to have them fix the error code it is displaying.DON'T GO TO THIS LOCATION!!!
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August 2023 by Isabelle Menya
This is the best Verizon store in the US! The manager is kind, compassionate, friendly, takes time to understand your issue and quickly resolve it, yet professional! This store is the one that is next to Tavern 4&5 across from Walgreens - not the one on Flying Cloud drive, the big corporate store, has poor customer service. I stopped going to the one on Flying Cloud -because of the multiple poor experience I got from them. I love this store on Wagner road! Really good people - really good store manager!
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August 2023 by Jake Keple
Jake was awesome to work with and helped me with transferring my phone and getting the best deal, 100% will be doing everything through this location from now on. If I could give more than 5 stars I would
