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December 2024 by S M
Rude sales associate. Stopped by this evening (a quiet Thursday) and hardly anyone was in the store. I stood where you're supposed to start a queue and the sales associate ignored me for a minute or two until I asked if she could help me. No conversation during the transaction and she didn't bother saying goodbye or anything.
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October 2024 by Scott W
A great selection of fashion items. However, looking for some briefs and t-shirts. The prices were extremely hight for basic gear. Ended up a Macy's.
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May 2024 by David's Urgent Garage Door
Store in Mall of America
It's not so good..
Customer service not the Best
Maybe they just tired...
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April 2024 by Krista
The store overall is great and the lady working in the fitting room was absolutely wonderful! Check out is another story. It took over 30 minutes from the point of getting in line to purchasing items and there was only 2 people ahead in line. Horrendous wait time to checkout.
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December 2023 by wiesia long
Snooty check out clerk, no help. Didn't feel like helping to replace an item purchased online that came damaged.
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December 2023 by Megan Kucz
I was in the store yesterday to exchange a few shirts without a gift receipt or BR account tied to the purchase. Randi, the General Manager, spent 25 minutes of her day sorting out the return to ensure we received the highest possible value on the items and ordering the replacements. I expected the lowest price in the last 30 days or so, which would have been perfectly fine as we didn't have a receipt from the gift, and I was just hoping to exchange the items for a smaller size without much out-of-pocket. I walked away with the items ordered for home delivery plus a great shirt Randi helped me pick out for my partner, and additional store credit. The time, patience and kindness Randi showed was certainly above and beyond. I walked away feeling very appreciative of the great experience at BR. And of course, the store was prestinely clean and the displays were impeccable.
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October 2023 by Chris Douglas
I used to shop here at least monthly if not more often, buying both casual clothes and clothes for work. BR used to have a decent selection but now with their "pivot" to trying to be an upscale brand, there is almost no inventory and what little they have is too weird (the styles I avoided that no one actually bought in the 80's and 90's) or they eliminated things I liked.I used to buy all of my dress shirts here because they were non-iron and lasted forever. They discontinued non-iron and now the shirts look like old dishrags out of the dryer (even following the care instructions to the letter). There is no way I am going to iron shirts or send them to the cleaners when the technology exists to make them non-iron.Unfortunately, BR is neither an upscale boutique brand (I would never pay $600 for a BR sweater) or what it used to be so I shop elsewhere.
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September 2023 by Justin Timm
Superb customer service.
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September 2023 by Carrie Andrews
Quality products; excellent service!
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September 2023 by Robert Sellmeyer
Friendly and helpful staff
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July 2023 by Nicole E.
I took a pass through here since I have found things here in the past. I saw only two staff members in the whole store out front. A lot of brown and army greens seem to be coming in for the fall, neither colors works for my skin or coloring.
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September 2022 by Rasikanand Harvind
Overall, its fine. Spacious store, well stocked, clean. Staff was prompt to check on you when you enter. I do agree with the other reviews here that you do feel a little pressure to buy stuff from the staff. Trial rooms are neat. I like coming in her to feel the fabrics in person.
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September 2022 by Bret Setran
Lol I bought some stuff and my Girlfriend was helping me try out stuff but she was denied the bathroom by the staff in a very funny way. Like maybe it was open mic night I don’t know but it was kinda d*** lol
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September 2022 by Dee Dee Gee
I generally tend to shop at banana Republic but I usually do not go to this store. I was pretty impressed they have a large selection, the store was clean in pretty well organized and the staff is fairly nice. Although they did they seem to have some confusion about exchanging and returns regarding items purchased online. Perhaps these were new staff members but they should be up to speed on that process and their policies.
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July 2022 by Melanie Woodruff
Large store, fairly well stocked but horrible staff. I was looking for specific items & the lady helping asked several times to see the photo on my phone of the items I had seen online acting as if she wasn’t familiar with them at all & had no clue if they were in stock. She asked for assistance from a manager & although their system was “down” couldn’t help & were pushing me to order online. Walk up to the cash wrap with the 2 items I had located & right there next to the cash wrap were the specific pair of jeans I was trying to locate. Staff was rude, had no clue regarding their inventory, didn’t seem familiar with items & locations of where they were to be found. Understandable if it were a new sales associate but absolutely not from a manager.
