Hennepin County Southdale Service Center
Hours:
1225 Southdale Ctr, Edina MN 55435 Hours
About Hennepin County Southdale Service Center
Hennepin County Southdale Service Center provides a generally positive experience for customers seeking various government services. Many visitors report that the staff are helpful, kind, and patient, answering questions thoroughly and making the process smooth. Several reviews highlight efficient service, with some customers completing their transactions within 20 minutes, especially when they arrived as walk-ins. Others mention waiting times of around 30 to 45 minutes, which they consider reasonable compared to other service centers. Staff members, including Robin J. and Melvin, receive praise for their friendliness, professionalism, and willingness to go above and beyond, such as letting customers see and retake their photos for IDs or assisting with complex processes like updating documents after a move. Customers appreciate the helpful attitude and good customer service, though some note occasional bluntness or rude behavior from certain front desk staff. Overall, the center is seen as a helpful, efficient place with friendly staff dedicated to assisting customers through their various document needs.
Most Recent Reviews
October 2025
Saw many comments wait is more than an hour for walkins
I was in Luck i think, my process was done within 20 mins with walkins
I applied for drivers licence duplicate and application process went smoothly
Very helpfull staff answered all my questions thoroughly
August 2025
Melvin is the BEST!! He was incredibly kind, considerate, friendly, and helpful when I came in to get my drivers license/real ID. He let me see my picture and let me retake it too! He made our experience really memorable in a positive way and I truly cannot recommend him enough. :)
August 2025
The wait was reasonable. The staff were kind and prompt. I waited about 30 mins in line at 8:00am, and another 30 mins with my documents. Compared to other service centers, this has been my best experience with government documents.
More Comments(148)
- Edina, Minnesota