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February 2024 by Lisa Scott
Went there looking for shoes and the manger ray or Roy was amazing he's so funny breaking down the shoes in different category's loved his personality
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January 2024 by Addie Martin
Wish I would have read the google reviews before going to this location, horrible experience. Do NOT GO HERE! I tried to return a pair of shoes, the guy working notice me come in but continued to do whatever he was doing (shuffling clothes around)... when he made eye contact with me I said that I had a return. He came to the counter which I was waiting at... mumbled under his breath "I don't do returns"... he yelled for someone in the back but then just continued doing things, after about 3 minutes of awkwardly just standing there I asked if someone in the store could help me with a return. He yelled again for someone in the back.. that guy came to the front and didn't even talk to me... just typed stuff into the computer and then said "this is unregistered", I said excuse me? He said "your purchase is coming up unregistered" call the number on the paper and he walked away. He didn't try to trouble shoot the situation at all... I called the number in the store just to see if they could fix it and I could still make the return. Unfortunately, there was going to be a 90 minute wait for customer service to answer. I will never buy anything from Finish Line again. Horrible customer service all around. I processed the return online and will drop off at FedEx myself. Save yourself the time and do returns online! Or better yet, don't purchase from here. I will continue to buy my tennis shoes from Scheels :)
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January 2024 by Janet Shevik
Not open when they say they are. Couldn't return my shoes because they didn't have enough cash in the register?
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December 2023 by Aubrey Thorburn
Do NOT go to the location. I got to the store at 11 am when the website said they opened. There was a man working inside but the gates were closed. I waited 30 minutes and finally called the store. He answered and told me he “didn’t know when he was going to open”. I eventually gave up waiting and drove to the location in ridgedale mall which was extremely kind and helpful.
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October 2023 by Pedro Guillen
Very unhelpful people working at this location and rude the way they provide information
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September 2023 by Becky Ritzschke
Staff was rude!! Finish lane sent me a used and defective shoes and was told could take to local store to exchange. The store wouldn't take back!! Stay away from this place.
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June 2023 by Kylie Jackson
Employees don’t seem thrilled to help as I had to ask for help myself. Guest service can go a long ways here! Also, they don’t pick up their phone unfortunately.
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June 2023 by Mike Hince
Worst customer service ever 3 people working there went to ask for a shoe ladie said yea I’ll go check and just went back doing her thing nobody in the store I walked out will never go back again
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March 2023 by Jennifer Davis
Shoe shopping more exhausting for trackstar than running
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January 2023 by Pyntsyze 09
Nick & Brittney were amazing! Great customer service. A++++
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November 2022 by Frank Valtierrez
Visited location 3 times, was closed all 3 times. Finally called to confirm closing time was 7pm weekdays (8pm weekends, although I visited location last Friday at 7:30pm and store was already closed.) Made it in at 6:58pm and the store was already closed. Politely asked to see if a return could be quickly processed, manager insisted they had already closed and was disrespectful towards me as I asked for an explanation on why the store closed early. Very unfortunate incident as I shop at finishline/JD sports quite often. Will not be coming back. As many others have already stated, please update your hours online.
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November 2022 by Beatrice Moore
Drove 25 minutes there on Sunday in the afternoon they were not open. They should fix their hours.
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November 2022 by Natalie Cook
Just stopped by at 7:20 pm on a Monday and they are closed. It says they should be open until 9. Tried calling the number twice but the phone just hangs up.
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August 2022 by A M
This was the first time in almsot 10 years I was at the mall . My nephew needed his 3 pair of shoes probably going to drop over. We were refused entry because “they were about to close”. The big girl with glasses said “ I have places to go”. Y’all just lost $500 in sales. Other worker was giggling. I didn’t realize they closed earlier as I had not been there in years but they were very unprofessional
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January 2022 by plum. pit
I was visiting this place and the manager was yelling at one of his staff over something so tiny like the staff brought out the right shoe but he didn’t bring it out right….which is so d*** to me I just hope they don’t treat their staff so terribly anymore
