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September 2024 by David Krueger
I’m not going to use any names for this review. We went to see them for a bath remodel. Our budget is in the 40 k range so it a pretty nice project. There first stab from a design stand point was pretty much right on but over budget. We started shopping around tryin to trim the budget. Which we were able to do. We so much appreciated the work that Gerhard’s had done we wanted to place and order with them for what was going to still be a significant portion of our budget. When our order ended up not being as large as they had hoped suddenly everything we wanted was back ordered. Which was not true as we found what we wanted from other suppliers . It a great store for ideas and product displays. But that’s as far as I would ever go with them.
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November 2022 by Tony L.
we love the cabinets...the ones that are done...but weve been waiting for two months to finish...they dont answer when we call, dont call back and seem like theyd rather argue than just fix the problem.
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August 2022 by Kelly Goldthorpe
I don't think I've ever felt so ignored in a place before. It seems like the sales agents were busy (totally reasonable for a Sunday) but they didn't even acknowledge us to say anything like "hey, we are a bit busy - feel free to look around or make an appointment" (Also, if appointments are recommended maybe have some signage??)Will be ignoring this place in the future to return the favor.
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August 2022 by Barb E.
We received excellent customer service from Amy C. She went above and beyond helping us narrow down the product we wanted and then finding it in stock so it could be delivered on time for our project. She was patient and knowledgable. I highly recommend them this store.
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June 2022 by Kari H.
I hired Gerhard's in Edina to replace my kitchen cabinets and bathroom vanities including granite and quartz countertops. We selected the AristoKraft line of cabinets and are VERY disappointed in the quality. Junk!! The pull out shelves keep falling off the track. We've had to make modifications to make them more stable. Also, one of my bathroom countertops was not measured correctly so it doesn't reach all the way to the wall. There is at least a 1/2" gap that they filled with caulk along the front edge. It looks hideous. Plus they installed a damaged refrigerator panel, measured my crown molding incorrectly and now it juts out past the wall edge even though I spent so much time on the phone picking out a crown that WOULDN'T do that. They offered to take off $400 for the crown molding screw up but never fixed any of the other issues mentioned. WOULD NOT RECOMMEND!!!
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October 2021 by Andrew W
DO NOT BUY NEW PORT BRASS .. this product is a complete Headache for all. Lack of installation instructions! Some products require cleaning multiple times a day or spending money in seal coating like products to keep it from tarnishing. The tub spouts required threaded pipe for spout and does not say this In the manual. Hard to cut out the copper spout rip open back wall customer service even admitted the install manual was not that good. AVOID!!
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August 2020 by Brian Johnson
We wanted to remodel our bathroom and our son in law said to go see Jessica at Gerhard’s which is in First Supply in So. St. Paul. Jessica was the best, she spent quite a bit of time with us. She made absolute sure we got the right colors, the style of vanity, cabinets, tub, and fixtures. She kept us informed about delivering dates to the warehouse and delivery to our home. Everything was delivered and put in our garage on the date and time promised. Jessica was the best and we couldn’t have done the project without her. Thanks to Gerhard’s and First Supply for their wonderful help.
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September 2019 by Emily Davis
Left job unfinished.
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March 2019 by Alyssa Engstrom
We'd been planning to remodel our bathroom this winter and had no idea where to begin. A friend suggested Gerhard's. We decided to stop in to get some ideas. The sales associate was very knowledgeable, helpful, and friendly. It was a great experience! We will definitely be returning once we're ready to begin our bathroom remodel.
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March 2019 by Priscilla Van Sloun
I just finished remodeling my bathroom, and the services and assistances that I've received from Gerhard was satisfied. Michelle Jensen, my contact person from Gerhard is very easy and pleasant to work with. Michelle listened to my needs and was always able to provide appropriate and prompt actions and assistances accordingly. I appreciate her great services very much. It has been a very pleasant experiences for me. Thank you.
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March 2019 by Brandon Wittnebel
Fantastic selection and great prices. Hard to beat the style choices.
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March 2019 by Kelly Knewtson
Terrible! Went into the showroom, there were at least 3 employees there, not a single visible customer in the store other than myself. After more than 10 minutes in the store, not a single salesperson had greeted or even acknowledged me. One actually walked right past me with no eye contact. No way I would spend money there after that experience!
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September 2018 by Bob Mueller
An experienced, personable & professional staff that are great to work with. They have a fantastic showroom supporting their product offerings in Minnetonka as well.
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June 2018 by Sandra N.
My husband and I are remodeling our kitchen and stopped in to look at cabinet hardware, kitchen sinks, and sink fixtures. There were 2 sales people wondering around doing nothing, another helping a customer and also a receptionist. We were there about 30 minutes--no one greeted us or asked if we had questions or needed help. How does this place stay in business? If you need an appointment, they sure don't do anything to communicate this. Gerhard's has done a lot of local TV advertising the last six months. Why do they advertise and then not take care of the folks their advertising attracts? Very disappointed!
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April 2018 by Bill Jundt
It has been 5 weeks since we met with the kitchen designer. She stated we would have our estimate in 3 to 4 weeks. We called the manager a week ago... she stated we should have seen an estimate within two weeks of our original design meeting. We are now at the 5 1/2 week mark and counting...still no estimate. Losing faith in Gerhard's very quickly. (Mtka. store)
