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January 2024 by Renee Gerber
Lucy has been keeping me abreast of any sales going on at ID for months now via friendly emails. I finally was able to make a purchase last night and I got the nice discount as promised. Before I made the decision to buy, Lucy answered all my questions quickly via email and she provided me with the details of a purchase I made 4 years ago so I could buy a matching piece. It was a great experience working with Lucy. ?
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January 2024 by Catie Blaine
Luz helped me online for two hours. I don't have access to a show room and being able to talk with her was incredibly helpful. She was patient and kind; never left me feeling like I was a burden. Thank you, Luz!
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December 2023 by David Wiles
Excellent customer experience. Luz was engaged, knowledgeable,friendly, and patient as we went through various options. I dealt with two people on this transaction. Zoe was excellent as well.
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December 2023 by Maggie Fabrizio Call
I’m so impressed by the customer service at interior define. We ordered a sectional online and have received so much help every step of the process. Adam even jumped on a FaceTime call with me to talk about fabric options and was so extremely helpful and patient with me as we walked through all my options. Super pleased and would definitely recommend!
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December 2023 by A M
Yet another amazing experience with Interior Define!!! This was my second time purchasing furniture from them this year (love my Sloan sofa). My absolute favorite part of this experience are the design experts that are always available to help me out, no matter how picky and indecisive I can be. I just moved into a new place and have been kicking myself at choosing the perfect sofa and accent chairs, and was just about ready to just hire an interior designer. The fact that you can work directly with an expert who can send you all the photos you want of sofas in every color is a humongous relief.I am SO SO especially thankful I was able to work with Zoe again, who is an exceptional design expert and just an amazing person overall. She remembered working with me the first time, and took initiative to help me out again, knowing exactly what my style is and being so patient with my pickiness hahaha. I sent her inspo photos, plus photos of my space, and she knew exactly which items to recommend. She sent me just about 50 photos of every sofa and accent chair in every velvet color I could think of. She made herself fully available on Thanksgiving weekend so that I could get my order in during the Black Friday sale. Most of all, she's just so encouraging and made me really confident in my new home. I can't be any more thankful for someone like Zoe, and all the other experts that helped me out as I spammed the chat box. Thank you a million times and I'm so excited to receive my Saylor sofa and Maxwell accent chairs in velvet! They're going to be BEAUTIFUL!!! :)
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December 2023 by Kate Tally-Moroz
My visit to the Edina store was a great one. Zoe was very friendly, welcoming, and helpful. She made looking for the right sofa very easy. I look forward to ordering one soon!
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December 2023 by Debbie Wood
I purchased a Sloan chaise couch, and after receiving it, I realized it was too small for my space. I was frantic, worried that the return policy would be a hassle. I reached out to customer service and received a response from Luz. She called me on my cell and eased my mind right away! Her laughter and care came though immediately! After receiving the swatches, I reordered what I needed with Luz help. As a business owner, I know the value of customer service, and Luz is an asset and a keeper!Debbie L. WoodTexas
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December 2023 by Ella Raines
Zoe at the Edina Studio has been integral in designing my living room with me. She was amazing and professional. She was super flexible when I changed my mind a *million times and made me feel at ease about choices, but what really stood out was her ability to GET my style and get to know me through a literal chat online. She never made me feel I was wasting her time. Excellent answers to questions about shipping, labor practices, warranties, and she truly understands design. Everything she helped me pick was perfect!!! I literally did not want to be done choosing. I can’t wait to receive my new furniture- Interior Define came to me as a highly reviewed reference for furnishings.
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December 2023 by Kelsey Klaas
Excellent service during a busy holiday shopping weekend- thanks Zoe! She helped with information on products, fabric selection, and sending several batches of samples. We are excited to receive our furniture.
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December 2023 by Nina Chandra
I worked with Zoe and had the BEST experience. She has a fantastic eye for design and helped me fill in the missing pieces in my apartment - dining chairs, matching pillows on the couch to continue the story and a matching bench for entry to make a statement. She went above and beyond to give me advice on how to style my apartment! 100% recommend
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December 2023 by Denise Roy
Loved working with Lucy Rivera at Interior Define! She had great ideas and was helpful and responsive over several days as I narrowed down options. We landed on a beautiful sofa. Excited to see it in my home!
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December 2023 by Sarah Liuzzi
I don’t have my furniture yet, but wanted to add a review to say that shopping here is a delightful, easy experience. Adam and Keri helped me and were so generous with their time and thoughts as I thought through my decisions. It was a zero-pressure, comfortable, fun shopping experience and I’d recommend Interior Defiine to anyone. They also have a wide variety of great styles and fabrics to choose from.
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November 2023 by Jim bosley
My ordering was facilitated by Ms. Luz Rivera who was very attentive and aware of their products and my needs. I first ordered swatches which were delivered quickly. After receipt my phone conversations with her were always based on my questions and concerns. I have a large dog and he thinks the couch belongs to him. Therefore the material had to be resistant to his wear and tear.I added the insurance at her suggestion and that took care of myconcerns.It was a very positive online buying experience and I look forward to the receipt of my ordered items (couch, chair and ottoman).
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November 2023 by Laken Phillips
Lucy is a gem to Interior Define, the reason I felt confident to make the purchase! I wish every company had such great customer service. Can’t wait for the arrival of my sofa, only wishing I got the matching accent chair!
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October 2023 by Frank Cave-LaCoste
Your better off flushing your hard earned money down the toilet than ordering a couch from interior define.We ordered a couch and chair, waited months with email after email notifying us of delay. Then they notified us our couch would not be made, pointed us to a claim form, we completed our end only to be informed we would not receive any refund. And the company that bought Interior Define took their name but us, the customer, received neither the product we ordered nor our money back. If that's the kind of company you want to do business with then I wish you better luck.But don't expect the advertisements to stop when they cheat you out of your money. Nothing quite like having thousands of dollars taken from you only to be told essentially - we can't give you your product or money, but how about 30% off your next order? Disrespectful.Shame on you Interior Define. Shame.
