-
July 2025 by Natalie
I placed an online order with help from an associate, then noticed the online price was lower than in-store. When I asked about a price match, the associate was visibly annoyed and falsely claimed it couldn’t be done until the item shipped. I later got it resolved through customer service before shipping. The staff here are rude and unhelpful. If I had listened to them, I would have missed the better price because the online price changed the day my item shipped.
-
April 2025 by Jennifer Yant
Came into the store to discern sizing. walked out with more than I expected. Thank you Mara B and Maggie. I had fun. You guys were a joy.
-
January 2025 by Chris Honey
If you weigh more than 200 lbs, there is nothing that will fit you here. Very disappointed, I was about to drop $500-1000 but there was nothing above 34W and 42R jackets. Avoid unless you’re a waif.
-
April 2024 by Maggie Zheng
I’ve never felt more unwelcomed and experienced such dismissive behavior from an employee than the experience I had in this store. Brought in an online purchase and asked if they had a similar style I could try on for size, the employee didn’t even take 1/2 a second to look at what I had, before saying “we don’t…sorry”. Funny thing is I did end up seeing a similar style clearly laid out on display. Maybe he wasn’t aware enough of what the store had in stock, or just wanted to get me out the store asap. Either way, learn to treat your customers with basic respect. :)
-
January 2024 by J Davis
Thank you Alex!!! Your professionalism and customer service has no equal. I really appreciate you helping me purchase this amazing Wallace and Barnes jacket. Store number #528 has an amazing staff and no one should hesitate to shop here.
-
January 2024 by Douglas Ranahan
Went into the store for a few pieces @ 11am today. There were 4 people working and less than 5 customers. I spent 10 minutes looking around and not a single associate acknowledged me or offered to help—they were too busy at the registers talking to each other and folding sweaters. Will not return as this is terrible service
-
November 2023 by Irina Brown
Shopping online is a complete no for j crew! They charge 7 dollars for all returns, and you have to get get your package scanned at the post office. Meaning standing in line. It’s is shockingly i convenient and expensive.
-
October 2023 by America Gastelum
Excellent service
-
October 2023 by Justin
Alex was very helpful with any questions I had. Was able to make a quick and easy purchase.
-
July 2023 by Cleo V.
I shop at this location often, they always have new product and have the best selection of any j crew store or outlet in minneapolis. Sales people are so personable and know a lot about the product. I worked with an Addi who helped me with styling and my decisions when shopping. Highly recommend due to service and selection
-
July 2023 by J. M. Sohn.
This J Crew shop is very good snd good prices
-
November 2022 by Lily Zwiefel (LilyZwiefel)
Ann was FANTASTIC. She is incredibly kind and helpful. She made our experience so much fun. We felt like we had a personal shopper to help us. She goes the extra mile for people. Thank you so much Ann!
-
November 2022 by Zsuzsanna Matika
I never enjoy coming to this store. Unfortunately this is the only one in MN. I feel like the people who work there don't enjoy their jobs either. When you enter nobody greets you, nobody asks what you are looking for nor offers help incase you need it, etc. It's just bad customer service unfortunately because I like the clothes for the whole family.
-
September 2022 by Cameron B.
This was my first time going here, and we found pretty much exactly what we were looking for: a green corduroy shacket for engagement pictures! The price was about what I would expect, but it's definitely a bit pricier than I originally thought J Crew was. I only went in for this time, but they had a great selection of other apparel.
-
September 2022 by Rasikanand Harvind
It was... alright lol. Going by the other reviews here, you would assume service was terrible. That's not the case at all. When I needed help finding something, they were quick to help. They stuck around until I found what I needed. Checkout was swift. The selection is decent. I do think their style offerings in 2021 and 2022 are too casual and somewhat offputting even, but overall I like J.Crew's cut and fabrics. They have been much more liberal with their sales since the pandemic.Some of reviews here are classist and rude. Give these guys a break.
