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December 2024 by maddy widmer
I had a conversation with Blair today and she was beyond helpful, informational, and kind. Highly recommend P&L for their staff and hard work!
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December 2024 by Michael Keaveny
They always do a great job!!
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December 2024 by Joanne M
Very helpful and flexible on accommodating scheduling and location. Car returned in very clean condition!
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December 2024 by Steven Culpepper
It's refreshing when you find an after-market service company that so consistently puts the customer first.
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December 2024 by Peter Schreiner-Sturm
P&L experience was great. Friendly and professional. No wait for drop off and pickup. And, they finished early! Great to work with.
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December 2024 by Paul Vassar
The quality of their products is very good and I’ve been happy with everything they’ve done on multiple vehiclesz
Scheduling was easy and they give you a curtesy car. Only took a couple of days to have my car back.
The only reason I give them a 4 out of 5 is because I had a really frustrating customer service experience between them and my car dealership.
I purchased their full paint protection wrap through the dealer which was rather expensive. When I got the car to P&L we discovered that a good portion on the front had already been wrapped by the previous owner.
At first I was told they could remove it and apply their product which I was fine with. But then later I was informed that they couldn’t. Since they were only able to partially wrap the car I was/should have been entitled to some level of “discount”.
Getting this figured out was an absolute headache. Both my dealer and P&L said they were working together to figure it out but when I asked for updates, they each pointed the figures at each other which was super frustrating.
After 4 months of this, many phone calls and trips to both locations, I finally received my “discount” which was about $300 off a $2,000 package…. Given they weren’t able to do around 40% of what was included in the package, this didn’t feel fair or right to me but at that point I was too frustrated to do any more about it.
Again the product is really good and much of the service issue I had was due to an odd situation and on the dealer as much as it was P&L which is why I still give them 4 stars.
My advice to P&L. you and my dealer touted your relationship and how you were going to take care of me when I purchased the car. Your owner was even visiting dealership at the time and helped sell me on the “titanium wrap package”. But then with this odd situation, instead of working together to find a reasonable solution, you made it my problem to figure out and we’re both pointing fingers at each other. It felt like i was dealing with two children and it really ruined my experience of working with both of you. I don’t know if I will use either one of you with my next vehicle purchase as a result.
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December 2024 by Kent Lawston
Excellent staff, excellent service. Rust coating and paint chip protection.
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December 2024 by Matt W
Courteous, efficient. My vehicle received interior protection, paint protection, and undercoating. I was told the odor from the curing of the undercoating would go away in 3 to 5 days. After 5 days I put it in the garage overnight. In the morning, the entire house reeked and much worse in the garage. The second car had to be aired out in the cold to drive it. I kept the vehicle outside until last night (10 days after treatment) and it still stinks up the garage and the other car. Not as bad, but still pretty strong. Very disappointing. I'm not sure if it will ever go away entirely. I would never get the undercoating again and it's obviously too late to do anything about it now. Wish I would have been told this ahead of time.
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December 2024 by Hannah Bauer
P & L did an outstanding job on my Audi. I cannot say enough positive/good things about them. From the technician doing an incredible job to the front staff being absolute gems and totally kind/efficient, I will absolutely be back. If you are considering P & L, stop thinking about it and pull the trigger. You will NOT be disappointed!
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December 2024 by rich newton
Very professional, excellent service
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November 2024 by Kim Spawn
Do not recommend this place. Second time having a vehicle go there..this time for film, (first time undercoating). When vehicle was returned, the emblem on the front of my vehicle was missing (which I paid for) and when I called them, I was given the song and dance that it couldn't be put back over the film. When I told them I paid to have that put on, I was told "Bummer for you". The time my other car was there, they put a bunch of miles on it and returned it with an almost empty tank of gas. Was told they would send me a gas card and never did. Not a good place to do business with in my opinion.
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October 2024 by Walid Nakib
We have been going to P&L automotive for 15 years! This is our 7th vehicle that they are doing for us. We are Extremely Happy Customers 😃
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October 2024 by Christopher K
Great service! Communication all around was great! The staff were all professional and friendly. Very happy with the applications applied inside and out. Highly recommend!
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October 2024 by J W
Rebecca, Thanks for your professionalism and great work on my RAM window tint and PPF.
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September 2024 by David Cooper
Did their job, no muss no fuss. A little grumpy in the morning. Don't know how good the quality will turn out to be.
