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July 2023 by Kimberly Palmer
I usually love Soma. They are the only bras I wear, and their pajamas are heavenly. My last experience at the Southdale however was terrible. The store was supposed to open at 10:00, I arrived and there was nobody there. I tried to call the store to see if the hours have changed with no response. At about 10:15, two employees leisurely strolled up and said "Oh we're running late," proceeded to enter the store and lock the door behind them with no acknowledgment or indication that they would maybe open the store in a few minutes? I waited outside for 10 minutes, because I had a return I needed to process. Then, because it was an online return the staff had an extremely difficult time - it took them about 20 minutes to credit my account. I will not be visiting the store again due to the terrible service.
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September 2022 by Tina Huttner
Got help but really disappointed in selection of balcony bras, don’t know if this is on purpose. Won’t be coming back.
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February 2022 by ann l
Got help but really disappointed in selection of balcony bras, don’t know if this is on purpose. Won’t be coming back.
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September 2021 by Margie N.
Very friendly and knowledgable service even though it seemed they were short staffed. The person who helped me was superhuman! I got what I needed. The bras are good quality and comfortable.
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October 2020 by Kathy H.
I was also at the mall yesterday and meet the same person as Ron S. She was doing her job and probably was still frustrated by her encounter with me and my walking partner! Rather than rail at her, my frustration is that the Mall has not made clear anywhere on their site that they are not open early for walkers. And there are many postings, pre-COVID, that would lead you to believe otherwise. We came in the entrance by the restaurants, unaware they were open early only for an early Apple launch. We were fine walking until we were checking for a P.O. box outside. We encountered the same woman at the Government Center entrance and a more formal guard at the South entrance, both before 10:30. Both were adamant there was no walking until 11, contrary to anything else I had found on line.
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October 2020 by Ron S.
Hadn't been to Southdale since Covid started and would go there quite a bit to mall-walk and then sometimes shop. Well the other day I decided for the first time in a while to mall-walk and check things out and as usual I went into the east entrance down below where the Hennepin County Service Center is. It was about 10:45 a.m. and apparently the stores don't open until 11:00. There were several other people arriving at the same time and we were met by a young woman who I assume was there to give directions, etc. Unfortunately she was rude to the folks trying to get in and informed me that there was no mall-walking...period...and then told some other folks that to get to the Apple Store they actually had to go to another entrance which seemed very odd to me. Overall I found it amazing that for businesses that are desperately in need of attracting back customers that Southdale would turn out to be so unwelcoming. Needless to say you're not going to find me going there anytime soon and I'm sure the Eden Prairie Mall will be more than happy with my business.
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March 2020 by Jeannine Burnett
Drew was super helpful and knowledgeable without being pushy - I got everything I needed and they all fit great. Thanks for the great customer service!
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February 2020 by Sandynels845 Sn1951804
What's not to love about Soma? Their clothing items are wonderful good quality helpful service, and the sales representatives will help you find what you're looking for. Gorgeous sleepwear!
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October 2019 by Mary T.
Southdale Center is a mall in Edina. If you'd like an alternative to spending hours walking around the Mall of America down the road to either shop or figure out where you had parked your car, come here. Macy's anchors the mall as its major department store. It's funny how I ended up being a huge Macy's fan after I left Minnesota. It has pretty good sales. I got hooked on the Style and Co. line of clothing. I still don't have a need to buy any more pieces, as I am still wearing a lot of them! It also sells Kipling handbags, which I absolutely love. There is an AMC if you want to take in a movie. It's close by to The Cheesecake Factory, PF Chang's, and Buffalo Wild Wings. It's the perfect combination of dining and movie-going. I was thrilled that there is now a Smashburger at the mall, which is one of my favourite burger joints that I like to frequent when I am in the States. I will need to eat there when I'm not full from shovelling food from The Cheesecake Factory. This mall has stores that suits my needs. Gap is bright and had decent deals at the back of the store. I was thrilled to visit the Chatime for my bubble tea fix. I also spotted Starbucks, Caribou Coffee, and See's Candies. There are also vending machines scattered around the mall that piqued my interest. I was playing with the touchscreen on the Proactiv vending machine. It's cool to get your skin care needs with a few taps. I also wanted to get some Mini Melts ice cream, but I was so full from lunch that I had to pass. This mall has a Hockey Lodge store, which is the official store carrying Minnesota Wild merchandise. If you don't want to make the trek to St. Paul, come here. There is plenty of parking. I went on a Sunday afternoon at around 1 pm. I found a parking spot within steps from The Cheesecake Factory. It's a cool, clean mall. I have always liked it. I still do. (415)
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October 2019 by Mary B.
Great shopping mall. Southdale has the stores you need without all the crowds like at MOA. The recent remodel has given the old space a fresh look. A nice place to stop to spend some time or get some new clothes.
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August 2019 by Marty S.
Literally use to shop her until a ratchet young lady approached me asking me inappropriate questions. Then I'm getting disrespected I stand up for myself she then painted me as the aggressor yet she approached me. Typical move for her kind. Kory is the sales associate. The store hired trash to harass a customer about her private life when Idk her. Hire people that know how to act accordingly well at work. Train your employees to mind their business and to remain professional. Remind her specifically that one comes to shop without being rushed w a thousand questions on a taken man. She is now banned from Chipotle. They will have her arrested.
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June 2019 by Bella F.
Just don't go. Mall of America or Ridgedale are much better. Don't waste your time here, there are NO STORES ABSOLUTELY NO STORES. For resturants they have The Cheesecake Factory which is ALWAYS busy, Buffalo Wild Wings, and PF Changs. DONT WASTE YOUR TIME HERE
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April 2019 by Colleen Regan
I needed some more support straps for "my girls". Marie is the bomb!
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April 2019 by AJ S.
I walked into Soma after experiencing poor (aka complete lack of) customer service at Victoria's Secret, and I'm so glad I did! Within 30 seconds, Marie was helping me pick through bras to find the right fit. She was friendly, attentive, relatable - it felt like I was shopping with a friend! I got in and out within 30 minutes with three bras (one special ordered to be delivered to my house) and a smile on my face. Turned my bra shopping night right around. Thank you Marie for the friendly service, and to Soma for the comfortable bras!
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February 2019 by Jeremy S.
Southdale Center has pretty much everything you'll need in a mall. In addition to a nice foot court south dale has a number of chain restaurants attached to it including Smashburger, Qdoba, P.F. Chang's, Buffalo Wild Wings, Cheese Cake Factory, Rojo Mexican Grill also the AMC Movie Theater. And they are adding on a Life Time Fitness center!!