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January 2024 by Jackie Phelps
i’ve had nothing but good experiences here! Always very helpful! So conveniently located!
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January 2024 by EW Goodwin
I do *not* want to be sold services when I'm trying to make a simple transaction. survey I just took asked if the employee gave me additional information about other services - THANKFULLY NO!
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January 2024 by Bridget Haley
Although the employees are sweet and kind, the location is severely understaffed. Waited in line to make a wire transfer for 40 minutes only to be told it was now too late to complete said wire transfer. The time restriction was also never communicated. My business banker is great but it’s frustrating when communication issues arise and everyone’s time is wasted.
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November 2023 by Jacob Mirman
It does not get any worse. This bank's systems don't work. Automatic payments are not made, then they send you threatening letters. You can't call and get a person on the phone. To make an appointment with a banker you have to come in. Then come again for the apt. And the people working there obviously don't care about their work or their customers. Very disrespectful. This branch used to be a fine bank. But no longer. It is going down. Time to leave.
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November 2023 by Tim Kirk
I was having problems with a couple US Bank business accounts for a political organization. Visits to a couple other branches were not helpful. I drove down from the north metro, met with Michael D at the Edina branch, and he resolved all the problems that I was having.Thank you!
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May 2022 by Simin Fani
I am not sure what the name of the person I talked to was, "Pam" I think, but I know she put zero effort into helping me over the phone! Her talking tone was like she was so bothered by her job duties! She just wanted to get over the conversation even though my question only took 10 seconds; she couldn't handle that either!!! This bank lacks basic customer service skills! Please, training and training so your staff can do their job right! You need a team who at least can handle the essential task of being courteous while talking to customers.
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September 2021 by Evan Prokop
Awful bank and company. I’ve been a customer for nearly 20 years, should’ve left long ago but was always too lazy to change all my automatic payments.Recently my wife found a letter I nearly missed that said if I don’t reply in 30 days they’ll close my accounts and give my money away to the state, due to account inactivity. I have monthly direct deposits, monthly transfers and many auto billpays running through the accounts, and yet somehow I’m not an “active customer”. Several us bank reps recommended I use their debit card every month to avoid this happening again (does anyone with an ounce of financial sense use a debit card!?!).This is the last straw for me. After my next mortgage payment processes, I am leaving us bank for good and you should too. I am even more excited to cease my business with them than I was cancelling Comcast. F&@k US Bank.
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September 2021 by Gabriel Graber
ATM is out of order as well. Tough to give it a good rating when it’s impossible to use.
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May 2021 by Typical Consumer
Awful bank and company. I’ve been a customer for nearly 20 years, should’ve left long ago but was always too lazy to change all my automatic payments.Recently my wife found a letter I nearly missed that said if I don’t reply in 30 days they’ll close my accounts and give my money away to the state, due to account inactivity. I have monthly direct deposits, monthly transfers and many auto billpays running through the accounts, and yet somehow I’m not an “active customer”. Several us bank reps recommended I use their debit card every month to avoid this happening again (does anyone with an ounce of financial sense use a debit card!?!).This is the last straw for me. After my next mortgage payment processes, I am leaving us bank for good and you should too. I am even more excited to cease my business with them than I was cancelling Comcast. F&@k US Bank.
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October 2020 by Gabriel Graber-Mitchell
ATM is out of order as well. Tough to give it a good rating when it’s impossible to use.
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May 2019 by Julia A.
They are honestly so rude and truly do not care about your business. I came in with questions about getting a new credit card and they looked at me like I was in the wrong place. Their facial expression seemed unimpressed and annoyed that I was there. Definitely go to a different location if you are wanting help!
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December 2018 by Marie Schultz
Wow. I see 4 banks hidden away in cubicles. There are 4 customers in line. No nod "we'll be right with you." 5 minutes waiting so far. Not inspiring to bank here
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March 2018 by Karin Tansek
VERY HELPFUL, ESPECIALLY RESEARCHING MY QUESTIONS QUITE THOROUGHLY.
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January 2018 by Trista R.
Apparently this branch doesn't have any interest in gaining a new business banking customer. I sat in the lobby for several minutes just after the branch opened--literally no customers were in the bank. Several bankers saw me, and made eye contact--but no one could be bothered to walk over. As I was leaving, a nice investment banker was coming out of his office and when I asked him to point out the branch manager (I wanted to give some feedback)...and he pointed to one of the guys who pointedly ignored me. Nice! I don't recommend this branch...at least not for personal or business banking. Maybe for investing, as the investment banker seemed kind and apologized on behalf of his colleagues.
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June 2017 by Alex O'Neill
Great service, helpful people.
