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July 2025 by Kimberly Wahler
Gentlemen serving me was very knowledgeable and patient while I was shopping for high-performance knives.
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July 2025 by Jayson D
The staff at this location were incredibly rude and condescending. I stopped in after work to pick up a gift, still in my work clothes, and was immediately judged based on my appearance. Despite purchasing a $500 coffee maker, I was treated like I didn’t belong there. Their attitude was stuffy, elitist, and frankly unacceptable.
The final straw was when the associate asked to see my credit card to “verify the number matched.” It was clear I was being stereotyped—like I couldn’t afford what I was buying. That’s when I walked straight back out and returned the item.
Williams Sonoma won’t be getting my hard-earned money. The staff here could use a serious lesson in respect and basic decency. Don’t judge people by what they wear—you never know who you're talking to.
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July 2025 by Lea Johnson
Rude and Unnecessary Treatment Over a Clearly Faulty Item
I’ve shopped at Williams Sonoma for years—and have spent thousands of dollars on what I believed were heirloom-quality items. That’s why I chose a $100 (each) Peugeot olive wood salt and pepper grinder, expecting long-lasting quality and good service.
When one of the grinders turned out to be defective, I returned it for an exchange. I’ll admit: I was outside the 30-day return window—closer to 90 days. I simply hadn’t realized there was a return policy, especially for a high-end product that failed through no fault of my own.
Unfortunately, the store manager completely ruined the experience. Although she approved the exchange, she repeatedly emphasized—in an aggressive tone—that “this is the last time” they would allow such an exchange, as if I were constantly returning items. Quite the opposite. In fact, I usually love everything I buy there. It wasn’t clarification; it was a threat. I finally asked her to stop repeating herself because it felt degrading, not to mention it was embarrassing since the store was crowded.
This kind of treatment over a clearly faulty $100 item—especially from a brand that prides itself on legacy and quality—is unacceptable. The tone, the lack of professionalism, and the hostility were entirely unnecessary.
Any goodwill that might have been gained from resolving the issue was lost. I won’t be returning to this store, and I will share this experience more broadly. I rarely write reviews, but this one felt necessary.
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July 2025 by Dianne Richardson
Fun to shop and take the time to look at everything.
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June 2025 by K L
Absolutely abysmal customer service. Nobody teally reacted.when we.come.to thenstore. Sales person was busy with everything.but us. I felt I had to guide in irder to get the item. Painfull experience totally mismatch to store brand and reputation.
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May 2025 by Jennifer Lynn
We normally have a really great experience shopping here but I have to say today was not it. I was treated like a liar and criminal for coming back with a box that had only one pan instead of two inside. So what's the long game here? Having two of the same GD pan? We spend a lot of money at Williams Sonoma galleria every year and normally love the workers at this location. We've never even had a return, so this was a super icky experience. Not only did I get treated like I did something wrong, which felt awful, but I had to drive 45 minutes there then home after buying the set as a gift the day prior. Had I not opened the box before wrapping it I would have not known until Father's Day anything was missing. Not even a sorry for the inconvenience. Unreal. Check your boxes before leaving this store.
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March 2025 by Ada Dong
I’ve had ongoing issues with the coating on one of their product and have already replaced it twice. However, my rating is not for the product itself, but for my experience with the customer service at the Williams Sonoma store in Edina (Galleria), MN.
When I visited the store for assistance, I was met with a dismissive response rather than a willingness to help. The issue stemmed from procedural inconsistencies between the store and the larger brand, but instead of working toward a solution, the staff made it clear that they saw it as my problem rather than something they could assist with.
I expect high-end retailers to prioritize customer experience, especially when policies create confusion for customers. Unfortunately, that was not my experience here. I hope the store improves its approach to handling customer concerns in the future.
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March 2025 by Carey Peacock
Today I had an incredible customer service experience with Chuck. I went in for advice on espresso machines and he exceeded my expectations. He patiently listened to my current coffee setups, what I like, what I'm looking for and how I want to use the machine. He talked through what he felt were the best options for me and helped me to make a great decision. I would definitely visit Chuck in you want an informed and patient associate.
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March 2025 by Alex Bowles
Purchased a box of Maldon smoked sea salt in store today. I had already spent 20 minutes with their online customer service trying to find out if they had this in stock, so was happy to find it on their shelves when I arrived. Less than an hour later, I was shopping in WholeFoods and noticed they sell the exact same item. Their price is $5.29, Williams-Sonoma's price was $10.95, more than double for exactly the same product. I called WS and was told very directly that they don't accept returns on food items. I went to their website to read their return policy and it states that 'perishable food' is not returnable. I figure salt is hardly 'perishable' given it has been used for thousands of years to preserve fresh food. So I went online again to their customer service department who stated that all of their food is perishable - and therefore not returnable. She also told me it would show 'final sale' on my receipt - but my receipt shows no such thing. She kept directing me back to the store, not willing to do any research or investigate this from a central customer service point of view. At the very least, their returns policy is very misleading, and something should have been shown on the receipt (given that is what customer service says happens). As a regular (and previously satisfied) customer of WS, if I had been the store associate who answered the phone, I might have decided to explain the policy but make a one time exception to keep a loyal customer. They have saved $10.95 in a return, but lost so much more over the coming years from a loyal customer. My takeaway, from both the phone call and the online experience was that they were not really interested in whether they kept me as a customer. Very disappointing experience - but glad to find this item at less than half the price in WholeFoods.
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January 2025 by Jordan Anderson
Love this place! Friendly and kind customer service as well!
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January 2025 by Zach Nguyen
Great location, good selection, and fun options you don’t find at other stores! I wish they would keep some syrups and pantry items more in stock though instead of changing so often. I went for my favorite coffee syrup and they don’t have it anymore. Oh well!
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March 2024 by Will Grant
Delightful store.
Exceptionally helpful staff!
They had a hand mixer in stock we needed as a last minute birthday present for my wife.
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December 2023 by Lisa Carmichael
Beautiful store. It’s very clean and well stocked. Everything from napkin holders to cookie cutters to electric mixers. I love everything this store has to offer. Every year I can update my dining table with new cloth napkins, a new apron, and new hand towels which gives my kitchen a fresh feeling. Helpful staff. Love looking around and finding new gadgets for my kitchen.
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December 2023 by Michael Dendinger
Everyone on staff is great! Non-judgemental and always willing to help!
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August 2023 by Bev Noble
Excellent food and excellent service ?
