-
February 2024 by Maggie Younkin
Update: it was in fact her teeth after seeing another vet who then referred me to another specialist who has more experience with dental work and both of these last two vets were so kind and helpful - my chinchilla was suffering for weeks because we were treating a “stomach issue” for 10 days and not the real issue at first & then waiting for these other appointments. She has since been put to sleep due to the pain, severity & suffering. Please take your chinchillas to the cities for major concerns/drooling issues.I wasn’t going to review, until I got a letter from them terminating our “client relationship”. Worth the read if you have chinchillas.I’ve brought my other chinchillas here a few years ago, and have had chinchillas for over a decade. I recently brought my third chin in because her food was dust like and she had some drool under her chin with watery eyes - so I thought her teeth might be too long or something else such as malo or stomach issues.They were able to take her as a drop off on short notice which was nice because my work schedule is tough to work around.I dropped her off at 11:15am and picked her up around 5:30pm on 1/11/24.They called around 2pm stating her teeth were fine, but possibly a stomach issue so they recommended a fecal, and we did that, later I got a call her gut ph was off and she will be ready with medicine soon.When I picked her up, they mentioned they were feeding her fresh lettuce and she was eating fine and kept referring to her as “him”. I questioned why she was eating fresh veggies as in the past this same doctor recommended against it - they told me to trust Dr. Jina. I stated I would like to talk to her (as I was talking to a vet tech and receptionist), because I have questions and told them I don’t plan to feed her fresh veggies going forward and that she’s never had this type of food before. Instead of having the doctor come talk with me, like they said they would, they brought me a “brochure” as they called it (it’s literally a typed word doc) on why chinchillas need fresh veggies - not even a professional brochure.They told me to trust her, and at that point I referenced the bad reviews about exotics passing away after going here and that it’s hard to trust a doctor who wouldn’t come out and talk to me & who previously recommended against this type of food and that I’m losing trust in her from this visit. I also mentioned that I was unhappy they fed my pet something without asking when I brought her with hay and sticks for her short stay.The receptionist and the vet tech then just stared at me for a couple minutes, waiting for me to leave - I had to REMIND THEM to bring me my pet, so I could leave.I used to recommend this place, but would not anymore, especially for exotics. it’s pretty bad when you question the recommendations & bring up reviews that they then terminate the client relationship.Lastly - they didn’t even pay attention when writing up her discharge paperwork, why on earth would she eat a Carnivore diet & what is Carnivore Care? Should be critical care. She also was eating, so idk why they kept referring to her as not eating / must syringe feed her.
-
January 2024 by emmy slocum
They dont say on their website anywhere that kids aren’t allowed. As a single mom, I go to pick up my rabbits after their procedure, with my daughter, and they made me leave her outside on the window sill, watching in. They only have a sign on the door saying kids aren’t allowed.
-
September 2023 by Curious Girl
Not impressed. Left message during business hours and had to call again for an appt (7 hours later) only to discover they want a referral from my current vet. I love my vet and not looking to leave there, just wanted a chiropractor appt for my puppy! Not worth the hoops!
-
August 2023 by Sandy Wester
I was so grateful we were able to get our bengal cat because someone else had canceled. She had been really sick for 3 days. She was so lethargic I thought she was dying. They were able to diagnose her bladder infection in a timely manner. Prices comparable to our normal vet.Previously in the week we had taken her to an emergency vet. Where they took our money, but no diagnoses.Thank you Animal & Exotics.This is a pic of our kitty before and then just 2 hours after our appointment.
-
June 2023 by Jinxed Confusion
I'm witing this under a different account to avoid being "black-listed" as others have dealt with sadly. I've heard many stories of "being denied service due to a bad review". I loved you guys beforehand, but upon seeing another vet recently I have discovered that you guys were abusing my cats during visits. Dr. Jina was purposefully pushing on my cats arthritis area during visits to make her listen and accept "shots and nail clippings". She would always hate me after these appointments.Recently, I went to a different vet & they did all of this in-front of me. My cat had no issues, and would only hiss upon the shots & clippings of nails. I'm disgusted, being young and new to taking my own animals to vets and just now discovering that you have NO CLUE how to handle a cat that has issues. Sure, blacklist me; I honestly dgaf anymore as to how you see me. You are shady as hell, and cost way too much. GO TO BARRINGTON OAKS, THEY LOVE YOUR ANIMALS AND DONT CARE ABOUT MONEY. THEY CARE ABOUT THE HEALTH OF YOUR ANIMAL.
-
May 2023 by Mia Nestler
Dr. Jina Andrews-Neiderer had our german shepherd on ivermectin for over 5 months despite his condition worsening to the point of considering euthanasia. We stopped seeing her and went to UMN vet school where we were told that it was killing him and he didn’t even have mange to begin with. Please for the love of god do not see this woman who calls herself a “doctor”. Don’t even think about replying to this saying you have no record of ‘caring’ for him. we were seen 2018-2019 and have every single receipt; wasted 5 months dealing with her bssave your dog and go to the U! :)
-
February 2023 by Will Davis
After Dr.Jina failed to do the very basic reptile care, two weeks after his visit he died.Every exotic vet would have completed at least three tests to properly diagnose: she did none. Let me repeat that: she failed to do one test SINGLE TEST on our obviously sick reptile.Now he is receiving a necropsy to confirm cause of death.Avoid this vet at all costs if you are seeking proper care.Dr. Jina, if you reply to my review with: "weHave no record of your visit," I will post my receipt and prove you did not recommend an x-ray, of which you lied to my partner about. Because your recommendation was to get a fecal, but that was impossible because he had an impaction, which if you had done your job, you would have found this out through the x-ray BEFORE HE DIED VIOLENTLY AND SUFFERING IN AGONY.Oh, but you did recommend feeding him more, until he died because of his impaction.
-
January 2023 by Faith Petrillo
Really good pricing and they are so good at communicating. They know what they are talking about and have your pets best interest at heart. Love this place.
-
December 2022 by Lauretta Nichols
My beloved garter snake, Eugene, who I have raised since he was a baby, had a suspected respiratory infection. I recently lost another snake to an RI and did not want to take any chances with this one. I fully expected to not be able to have him seen for a while and have to drive far to wherever he was able to be seen - but I was lucky enough to be able to get in to Animal and Exotic Wellness today due to another client cancelling. Friendly staff, knowledgeable vet, and clean office. So grateful he was able to be seen today!
-
July 2022 by Scott K.
EVERY ELDERLY BIRD OWNER NEEDS TO READ THIS REVIEW! :( CLIF NOTES FOR ANYONE THAT DOES NOT WANT TO READ MY SOB STORY: IF YOU HAVE A OLDER BIRD WITH ARTHRITIS DO NOT CUT THEIR NAILS. I brought my (very) old African Grey in a few days ago because I thought she might have an ear infection. I noted that she was in her late 50's and has very bad arthritis over the phone before the checkup, and during the appointment before leaving my bird with them for a few hours to look over. I was called by the center as I was waiting in the parking lot (3 hour wait) and was asked if I wanted to have her nails cut. I stated that I have never cut her nails and the individual on the phone stated that they suggest they get them cut and it will be another $xx... I said ok if you think she needs them cut go ahead. Now, my poor bird can't hold herself up and is falling off her perch constantly. She now has a black eye because she is so prone to falling and loosing her balance because of her arthritis and lack of nails to help her grip. How I didn't think of this during the upsell call makes me very mad at myself. (I was more worried at the time for the initial reason for her visit.) However, these people are supposed to be professionals and this seems like a no brainer and something they should have dealt with before. I now have to keep my poor bird in a small cage in hopes her nails grow back soon because she has such a hard time keeping herself upright without her nails. Please note: They were very professional, nice and the establishment was very clean. BUT, I left with a FAR bigger problem with my birds health than the original reason for the visit. My bird now has a black eye/missing many feathers/can't stand up/is stuck in a small cage. I have no choice but to leave this review and warn others so this does not happen to their bird. I attached a picture of my poor bird, with her new black eye. :(
-
May 2022 by Tim Hiller
One of the best vets we have ever been to, fair prices and they take great care of your pets, they do not up sell and price gouge like others we have been to, Dr Jina and her staff are a true blessing
-
January 2022 by Megan Fuentes
Sadly this clinic doesn’t uphold their own policies. They have paper printed policies and then do not stand behind or back them. Essentially ripping customers off because they “are changing policies in their system”. As a business they should know how unethical that is.
-
October 2021 by Dar S
Everyone was so nice and very thorough! I was so happy after our visit. My African Grey was very comfortable and they all handled him so well, I was very pleased. I highly recommend this place.
-
August 2021 by Mary Kuemper
Absolutely the most compassionate and loving care for your animal loved one !!They all deserve 1 thousand stars!
-
July 2021 by jayme wickman
We had the most amazing that visit ever in my life time! I took my rescue dog who was having a severe allergy attack to this wonderful business for help. They answered some of my questions on the telephone, made me an appointment, got us fit in between their schedule and handled him with such gentleness and validated me as a pet owner. I was so impressed I have told 15 people since I left there yesterday. I recommend this wonderful veterinarian and this office to anybody who needs their pet care.
