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October 2023 by Gigi Sanchez
I had a great experience with the manager. I won a unit in auction and he was very pleasant to deal with and anytime I had a question he was available and the site was clean and I had a great experience he’s very kind. If it wasn’t so far for me, I’d Definitely rent a storage from there.
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October 2023 by Charles Green
There's no possible way to talk to a human. Price went up substantially without notice. They want your money, that's it
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September 2023 by Jessica Monette
I wish I could give less than 1 star. I had the unit about 1.5 years, no real complaints during that time but you could tell no one was really monitoring maintenance of the facility. The end of June I gave my written notice I was terminating my lease and someone from the company replied that day acknowledging my move out date. Fast forward 2 months I am still being billed and threatened with lock out and auction (my unit has been empty since mid June so whatever but still!) No one will reply to emails to resolve the billing issue or answers the phone or calls back.
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August 2023 by Joe Belille
Becoming very disappointed with this company. Have had a unit for almost 5 years and service was always great... up until they changed ownership. Communication is horrible. Everything needs to be approved "through the owner" and you don't hear back from them. Really dreading the idea of having to move my very large unit that is full to another company but that may be happening sooner then planned.
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March 2023 by Joshua K.
We were notified of a $2 price increase however nothing about having to update our automatic payments. After I fell behind my payment of $14, I got a lot put on my rental. I paid my $14 in full and was promised my lock would be removed. 3 months later and I still can't get my locker removed. All the customer service team can tell me is that they are contacting management but yet nobody can ever promise me or tell me they've ever spoken with them. Do not rent
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January 2023 by Charles Schroeder
When I rented the spot this summer I had a great experience. They were friendly and very helpful. But when I notified them I was moving out everything went to heck. They do not respond to calls or emails and continue to charge me for the spot. I have been trying to get ahold of them for over a month with no response.
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January 2023 by Mike Ingham
Absolutely horrendous communication process. There is a number to contact on their email but funny no one ever answers. Like storage is so in demand in Nowthen, MN. I guess as the machine says they must be helping others and don't need to bother with me even though I have been a customer for over a year. Done now. Time to move.
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December 2022 by Richard Baanrud
They did have a few issues with billing but got it all square away family ownedgood location and have been adding some construction and security is good .prices average
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November 2022 by Christina Ritchie
They do not return phone calls. Your rent changes every month. 3 checks have been mailed out to them however they have not credited my account nor have they been returned. They don't follow the new self storage law. They do what they want when they want to .
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April 2022 by Debra Kuglin
Great price. A little slippery in front of the storage unit this winter.
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September 2021 by Dale Heide
Sandy does an amazing job running a clean, efficient facility. She is quick to answer emails and a pleasure to deal with!
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May 2021 by Connor Kerpa
Love my unit! I have one at this location and my brother has a unit at their Name Brand location and both are very easily accessible with good pricing. The office gal I met, Alicia, was very helpful and is always there to answer my questions. Defiantly recommend this place or their Name Brand facility!
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March 2021 by Dan Dunkley
Just looked at a single unit 11 × 24 walls are 8 feet high completely insulated no heat no electric no water just cold storage it's probably a five-star unit however the ceilings are not high enough for me so I give it a 4 rating
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February 2021 by Sandra Madsen
I really like this storage place, they have great woman named Sandy in the office should you ever need to talk someone. Easy to get to and a safe place to store your belongings at a reasonable price to boot!
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November 2020 by Bailey Young
Best priced storage units that i have ever been able to find! As well as how easy it is to rent it out.The owners also work with you well, i mistakenly made an extra payment once and it was super easy to get ahold of them and get the extra payment back.10 out of 10 would reccomended them to anyone!
