PetSmart is the world's largest pet supply and services retailer, offering a wide range of products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the knowledgeable and friendly staff who provide helpful advice on pet care. For instance, the store manager has received praise for being polite and answering questions about fish care. While the in-store experience is positive, some customers have noted issues with the online ordering system, particularly regarding real-time inventory management. Despite this, the store's selection, including healthy crickets and adoptable cats, is well-regarded. The staff's helpfulness shines through, as they assist customers in finding the best food choices and setting up for new pets. Many customers express gratitude for the caring support they receive, which helps ease the sadness of losing a beloved pet. PetSmart also offers services like dog training, grooming, and boarding, making it a comprehensive resource for pet owners. Overall, PetSmart is a welcoming place that strives to meet the needs of pets and their owners.
We worked with Randall, the store manager. He was very polite, very friendly and answered all of our questions. He give us tips and tricks on how to keep our fish, happy and healthy!! Thank you a million!
July 2024
Knowledgeable staff but online order system does not have a real time inventory management system. Order 2 bads of dog food but they were out when they tried to fulfill the order that night.
