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January 2024 by Chris Olsen
The service at elk river sucks... and now it's blaze I'm closing my account... they need to take notes from minnco credit union.
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December 2023 by Larry Van Brocklin
Our experience with Spire Federal Credit Union spans many years. Down to the very last one, all of our transactions with them have been outstanding! Their "secret sauce" however, comes down to their people!
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November 2023 by Koppi Koppi
Edit: They promptly reached out to me to explain. I stand by what I said originally.Wouldn't let me deposit a check because my wife wasn't physically present.Absolutely a trust problem with there customers and me. Disgusting. Thanks for the inconvenience.
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October 2023 by Sharon Bobbitt
All of our experiences have been excellent since moving to Minnesota and joining Spire Credit Union. All employees are veryfriendly and helpful. I would highly recommend banking here
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October 2023 by Dave Troy
Spire reached out to learn more:1. Very low-tech. You cannot open and fund an account online. They trick you into thinking you can by collecting a funding source, but then you have to spend an hour per account in a branch watching a banker typing aimlessly.2. No banking integrations. This bank does not use Zelle, or any other method to send money to others. If you want to be able to transfer funds, you'd better have a lot of time to wait.3. Their customer service number is ineffective. The reps have no authority and provide little details.4. Bill Pay is outdated. If you initiate a bill pay, they tell you that the recipient will receive a check (only paper check mailing available, kind of like 1990) on a certain date, but that is untrue. The check is drafted and mailed on that date. They also do not withdraw funds until that date, so if you have anything pending or money moving around quickly, you may get an NSF fee and they won't send the check, so you're stuck with late fees with the recipient and an NSF charge.This bank is stuck in the 1990's with very low tech and poor service. If you have time to waste sitting in a branch, waiting on snail mail paper check transfers, and poor phone support, this is the bank for you. If you desire a bank with full service online banking, transfer options like normal banks, or other services we've come to expect from banks, go find a real bank. Spire is merging with another credit union and I hope they will improve service and technology.
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October 2023 by Victoria Dyson
This so-called "bank" is completely useless. We moved to the area recently and my credit union is not in the area. We were having a fundraiser garage sale for my daughter's dog that was hit by a car and so I went get a roll of quarters from them. They refused to take my $10 bill and exchange it for $10 in quarters because they said "I don't have a relationship with them".At this point, even though I'm going to be looking for a closer credit union, I would never use Spire.Incidentally, Minnco had no problem taking my cash and giving me quarters.
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August 2023 by Thomas Fitzgerald
My card info got stolen and they haven’t sent me a card for over 3 weeks, they printed it out in front of me in person but because my ID card was expired they couldn’t accept my social security card or birth certificate as proof of ID, this bank is terrible, there’s a reason they have to pay people to open an account with them
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May 2023 by Ryan Hedberg
Wow; what a smug and rude representative of the bank. I simply tried asking simple questions of the deposit and withdrawal process. What I received in return; was an annoyed and condescending employee lady - talking down to me as if, how date I ask questions or clarifications about my financials.Spire is much better than this. This employee needs substantial re-training, or a position far far far away from customers.
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March 2023 by Joseph Vanvoorhis
Would not recommend doing banking with spire, As I went in and got my coins counted got charged 5% as a non member, considering my bank branch’s with spire, would’ve gone to coin star in Walmart and donated my change if I knew about this, then have a bank steal from me.
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January 2023 by Laura Marquez
The worst customer service I have ever had. They make you feel so discriminated and unwelcome. I would give a zero star if I could.
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September 2022 by ryan merrill
Best bank I have had in a whole. Other banks don't compare. Spire has always done right by me. Will continue to use them as they have banks everywhere. Including up north. I love it.
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August 2022 by Valentina Bushyla
Horrible service, I needed change so i stopped by at elk river location, they didn’t even have one car in line and no one was inside, both tellers were on there cell phones looked up and kept scrolling I sent my money in and only after about 2 min the guy put his phone down and lazily walked over looked at the money and asked what I needed, with a annoyed voice he asked if I was a member I wasn’t and told me he would only change money for members.. horrible staff I went to Welles Fargo wasn’t asked anything and they just changed my money..
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November 2021 by John M
Worst “bank” I have ever encountered. Just an FYI for anyone trying to sign up..you aren’t allowed to sign over checks to cash in your account because they mark them as fraud and force you to go into the bank with said person to sign it over so they can “witness it”. Horrible customer service, the manager argued the whole time and tried to get personal details about our accounts (stuff that’s absolutely not her business)…I wouldn’t recommend this place to anyone. Any other bank can take signed over checks and not count it as fraud. Might wanna check into the policies they have.
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October 2021 by Vitalii
Good service, thank you
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September 2021 by Evan Emmel
I went into the elk river location just before close last week, I asked about starting a membership /borrowing (a loan). The lady at the front desk told me I would have to create an appointment online. I created an appointment for 9-6-2021 at 4pm. Fast forward to now I realize that 9-6 is labor day and they're closed. I waited for a week just to show up to a closed store. To be upset is an understatement. I feel as if their online appointment scheduling should have accounted for the holiday and not allowed to schedule appointments.
