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September 2023 by Kevin Herbst
Quality work and friendly service staff. They were able to fit me in without an appointment when my car had issues and solved the problem.
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August 2023 by Matt Christiaansen
I have mixed feelings because the staff does seem nice and the work has been fine, however after the last experience with them I will not return. I first used them to do a fluids change and it was several hundred $ less then the dealer and they could do it fast. I went back for oil changes and it was fine too. I had my son take his car there and after being told it's in good shape, they found over $3k worth of items that needed repair. Well, okay it's my kid and I want him to be safe. I then took my vehicle in and was quoted over $2K for front and rear break pads and rotors. I called someone else and got a quote for less than half of that. I tried a second place and they too were less than half. Called a dealership and same thing, well slightly more than other shops.I did get a text back from the shop stating they could use some cheaper parts and get it done for $1100. This was in the space of 20 minutes, $900+ off in 20 minutes, hum.I had my wife pick up the vehicle while I was at work and between the oil change and inspection it was $170+ and to top it all off they never changed the windshield sticker or gave the $9 discount from the previous sticker. Makes me think the oil change never got done and I was just charged for it.I have since checked out the repairs done on my sons car and the quotes I received for the exact same job ranged from $300 less (at dealership) to over $1K less (other shops). So I learned my lesson, always get other quotes and never bring anything to The Shop.
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August 2023 by Jason Osgood
I have usually had a good experience at The Shop. This time was different. We dropped off our vehicle early in the morning and were told that our vehicle would be looked at in a couple of hours. We had to call back 8 hours later only to find out it hadn't been looked at yet. We received a call back the next morning with the findings. I informed them that I had a warranty on this vehicle and they offered to call and work with the warranty company to figure out what was covered and what wasn't. I got a call back later in the day, telling me that they were still working on it - appreciate the update. I asked for a call back the next morning with an update. I didn't receive one. I finally went up to pick up my car around 5pm in the afternoon, because I needed it, only to find out they had not called the warranty company to find out if anything was covered. They were still waiting for information from the dealer. They had the car for 2-1/2 days and I didn't get the answers I was looking for, nor was I kept up to date on what was going on. My only saving grace is that I was not charged for the inspection.
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August 2023 by Bunny Suiter
I always appreciate your shop! The service is good and all you folks are friendly. One small issue today though....you forgot to reset my oil monitor guage so it says my oil is at 14%. when can i swing by and have that done?Service: General repairs & maintenance
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July 2023 by Technicians List LLC
A neighboring company scheduled two vehicles for repairs , pre- week due to seasonal kick off. The shop held them back and delivered late pick up. Loss of yards and frustration brewing hit the finish line in the back field. They deserve 3 stars because of the service, costing them a little free labor. Perhaps a call from service management on the delay for not enough technicians may provide better work flow and better ratings.
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June 2023 by Kris Porter
Have had my vehicle serviced at The Shop Tire and Service Center in Elk River twice now in the past 18 months. Second time needed brake job in addition to routine maintenance. Shelby and Nick at the front desk are customer service oriented making you feel like a valuable customer. Overall I was pleased with service, maintenance, price and shuttle service to drive me home and back to pick up my car. Highly recommend them!!!
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June 2023 by Dan Jurkovich
The staff is excellent with follow up and are making sure that everything they do, they will discuss with you prior to performing any service other than that what you had scheduled.If you are looking for a shop that will always do the right thing I highly recommend "THE SHOP" in Elk River.It is hard to know who to trust with your auto repairs but you can feel good that these guys are honest and above board with everything they do. They even provide you pictures with details of what they did. Who does that. they get a 15 out of ten on the scale of best in class.Services: Brakes
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June 2023 by Amanda Gallagher
I have been going to The Shop for many years for my oil changes and routine maintenance on my car. Each time has been an easy experience with great customer service. I appreciate Shelby and James at the front counter for always being so kind!Service: Oil change
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June 2023 by Alex IA
They are amazing!! I did run into a few issues along with the loaner vehicle and having my car is in the garage for so long because I use my car a lot, but the day that I came to pick it up and even before that they helped me so much it was. I could literally go on about how good Shelby was to me and how good and how well everybody else helped me in a situation where one would be embarrassed about not being able to pay for their car she literally made magic happen for me because of all of the inconveniences that I am pretty sure they were not expecting me to have when it came to the process as a whole. No other car shop has really helped me the way that this car shop has especially during such a hard time. Honestly, if you’re struggling at all and need a car repair AND you live in elk River, please come here. If you just like people that you don’t find everywhere, please come here and get your car fixed and I really recommend working with Shelby. She is actually magical ❤️
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May 2023 by Deb Herman
Brought our escape in for an oil change.They tried to to sell us thousands in work that we didn't need.I took it elsewhere to check. Also the next day the vehicle started to lose power.They did not replace the air filter cover and the throttle body hose was loose. Would not do an oil change on my other vehicle unless I was willing to let them go though the vehicle and write up anything they could upsell me, they were very rude. I will never use this business again!
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May 2023 by Dave Halgren
In the past I used The Shop to do extensive preventative maintenance on our 2013 Honda Odyssey van. They did a great and complete job at prices below a Honda dealership.Our daughter used The Shop for an oil change on her car with good results.Lastly, they fixed a tire leak on the Odyssey that that reoccurred after a Honda dealership took 5 times to find the problem and fix it. After The Shop completed the tire repair, they had to redo the TPMS system to stop the warning light from coming on. This took the instillation of a new monitor and a lot of extra work on their on their part. They would take no extra payment for this service. I have told all my friends about The Shop. We will continue taking our vehicles there for maintenance. I recommend The Shop to you without qualification for their excellent work, competitive prices and their desire to make their customers happy.David R HalgrenServices: Steering & suspension repair
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April 2023 by Tina Anderson
Love them! Over the years I've dealt with shops that they think cause I'm a woman they can trick me on repairs, but this place they don't. They really do care! Car repairs are expensive we all know that. But this place gets it done the right way they are very detailed on the way they work. And explain thoroughly what they are doing. I highly recommend this place! Don't forget the donuts.Service: General repairs & maintenance
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March 2023 by Robyn Thompson
As usual I was impressed with not only the work they did on my car, but a diagnostic on my friends vehicle that 2 other shops could not figure out. Amazing service, prices, and knowledgeable mechanics. They truly care!Service: Auto engine diagnostic
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January 2023 by Leah Rands
I had a GREAT experience at The Shop in Elk River. My car is about to hit 100K and needed a lot of upkeep done as well as a few big jobs. Nick helped me out and got everything going. The car was done within a couple days and I got a great deal. I really appreciate how patient they were because as you all know cars ain’t cheap. They do whatever they can to get you the best deals, parts, service, and time. Thank you for all of your hard work!Services: Auto engine diagnostic
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January 2023 by Beano Smith
Worst experience ever. Brought my truck in for transmission work. One Month, and 3 transmissions later I got the truck back. That transmission is also bad and they now want to overcharge me to replace it again. Yes, it is a used transmission, with no labor warranty and I understand that we risked the labor to put in a used transmission, but $2900 to swap out a transmission is theft. Beware! Stay away from this place. I ended up walking away and taking it somewhere else. So, I spent $4,900 at The Shop for a transmission and now have to tow the truck to someone with integrity.Service: Transmission
