The U.S. Bank Branch receives mixed reviews from customers. Many report very good and polite service, with staff described as extremely helpful, understanding, diligent, and respectful. Customers note good experiences with in-person services like notary, transactions, loans, and advice. The branch is reliably open during expected hours. However, some customers report negative experiences, citing difficulty getting appointments, frustration with phone service, and dissatisfaction with unexpected fees. While one long-term customer awards a five-star rating and plans to remain for life, another states intent to move accounts elsewhere. Experiences with refunds and phone wait times are noted as positive by some.
