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February 2024 by Jeremy Golden
Never any problems here in person or on the phone. They always communicate clearly and customer service is fine. When employees seem stressed it's usually because they are visibly slammed or dealt with someone nasty before you, but I've never had them take it out on us. They've been great about transferring Rx from other places and about switching over my son's insurance during some name change confusion post-adoption. I can't help but feel like so many of these negative reviews are from rude and/or impatient customers who just didn't get treated like the royalty they think they are entitled to be.
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November 2023 by Poppy
Very good customer service in willing to ask a answer questions
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February 2023 by Sarah Lenz
Very nice people, they (i wish I could remember her name) checked good RX for me to lower a prescription not covered by insurance! Bharat was very kind explaining my medication and being patient with me! My prescription was ready by the time i got there from rogers clinic!
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November 2022 by Brielle Decker-Nordstrom
This pharmacy is always slow and doesn’t even care about customer service. Don’t tell me it takes 30mins to fill 2 of my prescriptions, and then tell me that it will be another 20mins when I come to pick them up. Some people don’t want to spend 50mins at Walmart Or sitting and waiting around for Walmart. Absolutely ridiculous, always. The one in Princeton is much better but it’s hard to pick and chose when my doctor is in Rogers.
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August 2022 by Chris
No problems, I even have my veterinarian prescriptions sent here.Seems less expensive compared to the other big name stores.
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April 2022 by E K
If you need to update your insurance information please be sure to do so before you spend 15 mins in line. They make you leave the line to update at a different counter to then return to the end of the line. Thank you Sharon!
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March 2022 by Joshua M
Usually, I do not write bad reviews. I cannot recall the last time I took the time to write a poor review for anything. I am making the time for this pharmacy because my experience(s) have been so poor that I feel obligated to tell others to know and be prepared on just how bad the Walmart pharmacy is in Elk River, MN.First and foremost, this isn't about not having a TV in stock or out of a product in the grocery area complaint. This is a pharmacy, and these people can harm simply by mistake, through negligence, or out of pure stupidity. If you have had a poor experience with Walmart pharmacy is in Elk River, MN, you MUST call 1-800-WALMART and tell the corporate customer service about it. If you don't, you can fill out all the poor Google reviews you want; nothing will change.I have had multiple issues with this pharmacy, from mistakes to misinformation, poor customer service, with the latest being laziness. After several less than stellar experiences involving poor customer service and a couple of "It will be ready tomorrow" only to find out the medication is out of stock the next day, like this past weekend for the second time in a row. I was picking up a prescription for my wife at the time, and the only reason I would ever go here again until this past weekend was to pick up a prescription for my wife. On Saturday, I told my wife she has to figure something else out because I swear on the sun, the moon, and the stars I will never, ever, ever, ever, deal with, approach, think about, contemplate, ponder a single thought about the Walmart pharmacy in Elk River, MN again, much less deal with them or pick up any of her prescriptions EVER! It was the final straw.
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January 2022 by Courtney Filzen
Staff here is rude everytime and didn't listen to me when I told them exactly what they had to do for my one month old to get medication. Wouldn't even try to help or call insurance to get things figured out. Only to find out they're trying to fill a medication not covered by my insurance and instead of saying that they just kept telling me she doesn't have insurance.
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January 2022 by Nancy Olivieri
Staff was very helpful and located my meds, which were sent to Walgreens pharmacy!! Prairie Du Chien WI location shipped them to soon but Walmart pharmacy stepped right up and made sure that I was able to get my meds. This was a controlled substance so it was returned after 1 week, there pharmacist went the extra mile 4 me I'm very happy with Walmart Elk River MN ?.
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August 2021 by Julie Wakulenko
Always helpful and friendly with any questions.
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March 2021 by Carolyn S
I don't know if it's the same lady that I keep getting that's extremely rude and unprofessional. It took her 45 minutes to figure out how to process my brother's prescription and insurance. And the lady seemed rather annoyed that she had to do what's she's getting paid to do. This time, I spoke with a Linda. Not sure if it's the same lady we saw in person, but very condescending and arrogant. These people need to learn some customer service skills. We will be changing our pharmacy so we don't have to deal with these people, who obviously hate their job.
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December 2020 by Caitlin Alaine
Nothing but problems here!! I have new insurance and they can’t seem to get their act together to figure out how to process it—I have no other insurance and they say they can’t do anything about it until I clear the other one!! Also, a staff member asked me “Can’t you put it under your husband’s insurance?” I’m not even married!! RUDE!! I THINK I WILL GO ELSEWHERE!!
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July 2020 by Rachel Tindal
Pharmacists are great! But alot of the staff are very rude and difficult to talk to and deal with.
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July 2019 by Alyssa Mae
The staff here are so RUDE and unprofessional. The pharmacist are great but the staff need some HELP!
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June 2019 by Gwen Radel
I recently moved and there was a huge problem linking my account from Monticello to Elk River — but Brooklyn (an associate) took super good care of me with outstanding service. So for that reason, I will give four stars.
