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November 2024 by Wyatt Stiner
Jay and his team are awesome.
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October 2024 by Craig List
Some people are not meant to be customer facing!
I had a reservation to pickup a rental item at Truevalue. Upon arrival, Jay told me that the item I had rented was not available.
Rather than taking accountability, Jay became aggressive and accusatory. When presented proof, he threatened to cancel my equipment rental. Rather than do business with someone like this, I elected to just buy the equipment from another establishment.
As I walked away, I looked at the cashier, who wouldn't take his eyes off the floor. Sadly, it looked like he had similar interactions with Jay, yet was unable to take his business elsewhere as I had done. 0/10, do not recommend.
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September 2024 by Neil Sorensen
We buy many of our supplies for our cabin here. They have a great selection, and the staff is knowledgeable and helpful.
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July 2024 by Stephen - Not Steve
Jeff and Mollie were great to work with. I showed them what I needed, they helped me decide which items wanted to get. I’m visually impaired, so it helped.
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July 2024 by Craig Wiltzius
Great customer service! Jeff went above and beyond to help us with trailer hitch!
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June 2024 by Lan Tornes
Clean, roomy, well stocked store in a convenient location.
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June 2024 by Douglas Remmey
Great variety. Staff is very helpful
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June 2024 by Laurel Tornes
Very impressive store. I wish this store was where I lived. It has everything PEOPLE!! Enjoy what you have!
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March 2024 by Becca Hudson
Great service and store. Easy parking. The best hardware store in Ely!
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March 2024 by Jennifer Johnson
Small town values? Not at KJ's.Customers always right? Not at KJ's.Customer concern? Not at KJ's.Charging another days rental if jackhammer was not returned even though the national weather service advised against travel, even though the person that rented it had asked when he picked it up and the owner said that if the roads were to bad he wouldn't charge him if he was unable drive the 30 miles to the store. When this young man went in the ditch on his way to return the rental he called the store and told Jay that the roads were really bad, that he was in the ditch and asked if he could return it the following day as he didn't feel comfortable driving that far with the road conditions. Jay said if you don't want me to charge your card for another' days rental you need to return it. Sad that Jay values the dollar more than safety of his customers but like he said I'm in this business to make money. Well done Jay.All-mighty dollar worth more than the safety of his customers? Only at KJ'S.
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March 2024 by Elan Mumme
The staff here is impeccable! Nice store, friendly people. Good to see the improvements and expansion. Hopefully the "other" license hurries up, can't wait to see the selections then!!
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February 2024 by RB
Went in for a portable air conditioner and asked what the return policy was and they said once the box is opened no returns... So I didn't buy because air conditioners are an appliance that can be brand new and have issues. Not going to gamble on 700$. It instantly felt like they don't care about anything but profit. On my way to a place that cares that their customer gets a good product...
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February 2024 by Simon
A brand new hardware store in town and it is excellent! Inside of the place is clean and it has a nice environment, especially for a hardware store. It also has a lot of items that you won’t find much in any other store. It has a bunch of Milwaukee items like Drills, Vacuums, clothing’s, etc.
I would recommend people to come here and get items that they need for something. Prices are a little too high for some stuff but it’s good quality.
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January 2024 by ecouture handmades (Ginger)
Great selection and open on Sunday past 2pm. Lots of parking. Equipment rentals.
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December 2023 by Elizabeth Wickoren
Always friendly and usually have what you need.
