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December 2025 by Lou Pistulka
The 2 Cameron’s were great especially as they worked through some of the activation issues we were having with our new phones. This will be our Verizon store.
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December 2025 by Kelly Flaherty
Efficient, friendly and knowledgeable!
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November 2025 by Julie Tuck
GREAT service from this Verizon shop. I worked with Cameron and he was excellent. Traded in my very old phone and the process was easy and I'm very happy with my new phone AND the changes I made to our monthly plan. I highly recommend this location.
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October 2025 by David Krause
My wife and I had a great experience at Russell Celular in Exvelsior. Our agent was very knowledgeable and personable.
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October 2025 by Paul Weisz
One of the worst experiences I've ever had at any store. First I walk in and the story is dirty. Empty boxes everywhere, windows dirty, carpet dirty, surfaces cluttered etc. Then I sit behind a guy for 30 minutes patiently while the verizon phone support tried to address a very simple request which they eventually resolved. Then I get to the counter only to find out they couldn't help me because their previous employee had recently quit and locked all the store ipads. They said they had one available but it wasn't charged. After waiting 20 minutes for it to charge, I found out it was also locked and my best option was to go to the Edina store which is even further from my house. I'm not sure how something can be worse than the DMV but this was it. TERRIBLE MANGEMENT. The guy at the counter was pleasant so it wasn't necessarily his fault but the owner has let this place fall to pieces.
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September 2025 by Nan Emmer
Cam went out of his way to help me cancel the line my husband ( who died) was using & get a refund for past months charges. Exceptionally helpful!
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June 2025 by James Bletzer
Great service. Very knowledgeable.
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May 2025 by James Alexander
Responsive and friendly service.
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April 2025 by Tricia Stevely
Disappointed in the customer service. Came to the store before the close time only to find the door locked. There were still two employees in the store, that saw we had tried to open the door and didn’t even acknowledge us. We will be taking our business elsewhere.
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March 2025 by keith jones
We just purchased two iPhones from this office. Cameran was very nice and very patient as he moved through getting the new phones set up and the old phones deactivated.
We feel fortunate that we found Russell Cellular, they will be our go-to guys from now on for cellular.
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March 2025 by Keith Bernes Jr
No wait times. Get quick service.
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February 2025 by c
Best experience I have ever had in a phone store! Christian and Keith are great and super helpful!
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November 2024 by Margaret Coldwell
I had a great experience at the Verizon store in Excelsior! Li and Damon were outstanding! They helped me multiple times. I would recommend using either of them to support your phone needs. Joey was training and was there to support as well!
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January 2023 by Hanna Stratman
A young blonde woman helped us. she was phenomenal! Kind and knowledgeable and helpful!
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December 2022 by Rose Stratman
A young blonde woman helped us. she was phenomenal! Kind and knowledgeable and helpful!
