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December 2023 by Barbara S.
great banking services! Friendly staff! Convenient location. Good hours, Helpful staff.
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March 2023 by katie schulz
Best Customer Service always!!! Especially from Jason!!!
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October 2022 by Rochelle Le
RUDE front desk lady!! My father passed away last week and I stopped by with my mother. No sympathy whatsoever. Pretty much what do you want attitude. She says well it's gonna take awhile cuz I need to turn on my laptop while chowing on trail mix. So she's at the front information desk with no computer? Zero customers at the bank during this time. We told some friends when we returned home and they said oh we know exactly who you are talking about. She's never friendly. Terrible reputation for a front information desk. Thanks for making a difficult situation even worse. Bright side is she has another bank that is amazing!!
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May 2022 by Grace Reuvers
I have been banking at 1st United for over 15 years. Always great service and dedication to assisting me and my family with all our banking needs.
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February 2022 by Donald Ress
Why all the questions when logging in as if I can remember the answer haven't been ask in MONTHS!!!@#$%
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June 2021 by Carol White
Have always had the best service with this bank. Used to be a treasurer for a local church and had to deal several times with several people at 1st United and had always gotten the best service and all my questions answered. They were always patient waiting for the church council to meet first and get info back to them that they needed!Also use as my personal bank and one of the tellers even knows me by name. She has helped me out several times when needed if I happen to be in her line when inside the bank!If I ever had a question concerning my bank account they have always given me time and answered my questions!Easy to make appointments for their other services!
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April 2021 by Michele Kubista
I feel the need to give a shout out to 1st for their customer service today! Many mortgage questions were answered even tho they didn't get the loan. I know they will continue to be my bank of choice and my first choice going forward for business. Thanks!
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September 2020 by cody thibodeau
Had an amazing experience with Mel She helped me get a loan faster than any loan I’ve ever gotten with no issues at all by far my favorite person at 1st United
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June 2020 by Jason Sunde
I just got off a rude, pathetic phone call with this bank. I was calling about opening a new account, and they requested I drop off a copy of my drivers license with my social security number written on the copy to their drive thru, which is about the dumbest request I have heard. What a rude encounter, and the phone call was rude. Granted we live in a time of fascism led by the banks, but there has to be some banks out there that still treat people with some decency.
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February 2020 by John Vega
They are rude and not friendly over the phone at all.... they shorted me $100 in the drive thru and told me they didnt after I came back and counted my money in front of her, they've hung up on me when trying to access my online acct and are all around a terrible bank. They just dont seem to care.. they need new staff all together
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July 2019 by Brian S
Couldn’t ask for a better small town bank. Gene Chris and Mel have been great to work with. Customer for life. Thanks!
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November 2018 by Kevin VN
1st United is one of the very last community banks left. Decisions are made at the bank and not in Minneapolis etc. I have been a customer for over 30 years and have been very happy. They financed a home for me when I was new in town when the others wouldn't. Since then I have been very loyal. They have always treated me and my family like family..
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May 2018 by Laura M Zgutowicz
Very friendly staff 😊
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February 2017 by Ashley Schultz
Bank does not put any loan information towards your credit. I had done 2 different loans with this bank. I finished paying them off early trying to help my credit score. Just to find out that nothing ever changed or affected my scored.
