Faribault Ace Hardware is a locally owned store in Faribault that offers a wide range of products, including plumbing, electrical, power tools, hand tools, mowers, snow blowers, glass repair, key duplicates, window screen repair, grills, grilling accessories, grilling pellets, bird seed, lawn care, lawn seed, pest control, and small appliances. The store also has a Hallmark section with cards, baby gifts, girlfriend gifts, home decor, baptism gifts, ornaments, and sympathy cards. Customers praise the store's aggressively helpful staff, who greet them with a friendly hello and escort them to the items they are looking to purchase. While some customers found the level of assistance overwhelming, the overall consensus is that the staff is consistently helpful, knowledgeable, and willing to go the extra mile to assist customers, such as helping with a Big Green Egg order and providing helpful tips and advice. The store is known for its good selection and the ability to find coupons without a club card. Customers appreciate the local, smaller size of the store compared to big-box retailers and the consistently excellent customer service they receive.
Every worker was really welcoming and providing Aid. Mark the manager was really helpful. Me and some friends are out of town, when asked if we could charge our Milwaukee drill battery, no second thought delay, he let us. Good service is rare these days but not here!
August 2025
This place is really expensive (if not the most expensive EVER) but I have to give it five stars. It's all about the customer service. You don't get customer service like this anywhere on Earth other then this particular Ace hardware. It's crazy! You don't even know how good it is. Go find out 🤫
August 2025
Helpful and kind. Great customer service. Employees were actually around and willing to help!
