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February 2023 by Cheri Waterman
fast service Friendly service dept.
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January 2023 by Pat-Angie P.
I've had to deal with Nelson Ford Service side for about a year and the service has been horrible. Communication by the service advisors is horrible. Nothing gets done in a timely manner and not all the work my vehicles have been brought in for gets done. Once issue, the car had to go back in three times to get fixed, the other it took four weeks. Then when you call or stop in to inquire and the one service advisor isn't in, the other act like they have no clue what's going on with your vehicle and no system to check and answer your questions. Every other dealership I've ever gone to, the service advisors act as a team despite who you bring it to. They have always kept me in the loop on timelines on my work getting done at other places.
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December 2022 by Joe Merz
Fun and friendly. I would buy from them again.
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December 2022 by Addy Peck
Experienced car trouble and pulled off in Fergus. First place we went said it be a 2 1/2 week wait. Went to Nelson’s and they were able to get us seen that afternoon. Chris was amazing in the service center & made sure we were aware of the timeline and what was going on every step of the way. He also made sure to check for recalls so GM ended up paying for everything except for parts pickup! Thank you to Chris & the team, you guys were our lifesavers!
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October 2022 by DeAnna Hurley
Easy to work with and were willing to work with my crazy schedule. I appreciated their patience when I figured out timing on everything.
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September 2022 by Doug Laske
Very friendly staff. Scheduling was difficult due to the supply chain issues and their being very busy, but they did a great job once I was able to get in.Service: Body & Trim
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September 2022 by Kyle McClellan
Had dent repair due to hail damage. The outside firm contracted to help used very high powered lights and throughly fixed all my dents. Also, their detailed invoice was submitted promptly to my insurance and made the bill settlement process seamless. I’d definitely recommend and use Abra services!!!
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September 2022 by M H
Car had major hail damage . Ins said panel replacement and roof replacement.They suggested Paintless dent removal .Ins.We opted for pdr and it looks like the new car we just baught 6 Mos. Earlier.Excellent work.
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July 2022 by Brigitte Munsterman
Their employees are very easy to work with. Our bumper cover replacement looks great!Service: Body & Trim
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May 2022 by Jon Richards
Nicely done. The shop made my truck look as good as new.Services: Body & Trim
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November 2021 by Randy Owens
Replaced rear window in my pickup. Did the job as soon as parts came in. Very happy. Will suggest to anyone looking for glass work.
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October 2021 by bill luedtke
We needed the hood replaced on our explorer and I took it in, Brandon gave me a car to use overnight while repairs were made. We have been there more than once always friendly, great service.Service: Body & Trim
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August 2021 by W Ridout
Had issues after window install. But management is helping to resolve.
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May 2021 by Tim E.
I went in for an oil change. I took a picture of the oil before and after. It was still dark after the oil change. I then took it to Luther Ford in Fargo to have it changed and took a picture of the difference.. Night and day difference. I was a customer there for 23 years. Since 1995. I just bought a 2018 Ford F-350 Platinum dually in 2018. I am done with them!!
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April 2021 by Jennifer Woore
They sent me with a car that had almost no gas and no windshield wiper fluid. The people there are very nice. Just a bit more attention to detail! I filled the gas tank, always leave it better than when you got it!