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February 2024 by Brian Fitzner
Horrible customer service the last few years I had to lift a toilet from an upper shelf by myself and then my last trip I had a tote and other items they accused me of shoplifting at the checkout because I had the items in the tote and tried to buy them I have spent thousands of dollars here in the last years and was planning on spending more but now I will never shop there again
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February 2024 by Emma schmidt
Michael B in flooring department is great- Very knowledgeable & went above & beyond to help us order our carpet!
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December 2023 by Shawn Englin
Went looking for parts for snow blower. At least 3 employees just standing around and no one to help me. Absolutely ridiculous... I will be spreading by word of mouth that the home depot in Fergus falls, mn is not the place to shop if you are looking for any help with anything you might need. I will be telling people to shop at fleet farm because their employees actually help you not just stand around looking lost..
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December 2023 by Darla Halverson
They don't have what im looking for it's all for men
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December 2023 by Penny Chambers
Drove an hour for pick up and had license image bit wouldn't give us the stuff we bought. Will not patron this store anymore
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October 2023 by Randy Owens
Employee at the door helped me with electric mobility chair ( he was very pleasant). Went looking for water pump switch, another employee in plumbing isle, ask if he could help me. I told what I needed and he directed me to it. Check out time, self check out, had problem ( military discount), another Home Depot employee helped me with check out, then sent me to service counter to straighten problem out so it does not happen again. Happy again.
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September 2023 by Derek Krueger
I've been shopping at the store for over a decade, but that's often when I don't have another choice. Consistently and reliably poor service, unfriendly staff, long wait times, items not in stock– you get the idea.When possible, I head across the street the competitor that also has the orange logo.
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August 2023 by MUTTLEY 68
Great friendly service the last dozen times going there
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August 2023 by Mike Winkler
Peggy is flooring is very helpful, knows what is what, thankful she was able to help answer my questions!
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July 2023 by Jeri K Riddle
We couldn’t find any of the items we needed. Help was almost as hard to find. There’s little rhyme or reason to where things are located. We walked out and immediately headed to the nearest Menards even though it would mean an extra 100 miles round trip. What a waste of time!
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July 2023 by Kevin Moore
When I had to come shopping for plants which is not my cup of tea. Kero was so very helpful, she took away my shopping anxiety and I think she should be a personal shopper to help people here.... But I just wanted to make sure that home Depot knew how much I appreciated that. Typically I go into a store and walk around for about an hour and a half and leave with almost nothing. She helped me get what I needed and be out of the store within 35 minutes. Thank you, kiro
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May 2023 by M L
I guess it really depends on who you get in Flooring, as to whether or not you receive good customer service. Last year, I received excellent service, but this afternoon, the man was so rude, was demeaning, and acted like he could have cared less.Then, the self-checkout ladies also didn't know if paint chip samples were charged, and the bag at the self checkout stand already had a hole in it (that couldn't be detected without removing it first), so my ceramic tiles I had just bought fell right out just trying to move the bag the short distance to my car. The self-checkout ladies could have cared less.I had positive experiences w/employees last year, so maybe there are changes at this store. My opinion is those changes are going in the wrong direction.The only thing I know is Menards in Fargo has a much bigger selection for lighting, flooring, backsplashes, etc., and I know for a fact the sales people are happy to help you find everything you need at Menards. Thus, I will not be wasting my time at this FF Home Depot store any longer, even though I live in FF area.
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May 2023 by Julie Sohns
On 5/12 visited the Home Depot in Fergus Falls, MN. My husband and I were looking for 2 window ac units which were listed online in that stores inventory. We want to Thank Heather from the garden center for her professionalism, diligence and determination in finding these units for us. She went above and beyond. We greatly appreciate her kindness,as she utilized other team members to assist in locating these products. WELL DONE!
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May 2023 by Zach Taylor
Typical Home Depot, but the people here are very helpful and will go out of their way to assist you.
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May 2023 by Timothy Keehn
Not a bad place. I see a lot of workers doing things. Had a couple ask if we needed help, do that was nice.
