Morrie's Forest Lake Auto Group receives very high praise from its customers, who frequently describe their experiences as great, wonderful, and over and above. Reviewers highlight the exceptional customer service, noting the staff is incredibly honest, kind, caring, and pleasing to talk with. Many customers feel taken care of like family and never like a "commission check." The process of purchasing a vehicle is described as smooth as silk, much easier than expected, with guidance and expertise from the team. Multiple departments earn strong recommendations. The sales staff is commended for making the impossible possible, helping customers get the vehicle they wanted, and providing support from start to finish. The service department is also recommended for taking care of customers when vehicles have troubles. Specific roles are appreciated, including those who handle warranty details, explain processes clearly, manage loaner cars, and assist at the cashier's counter with efficiency and clarity. Customers express being extremely happy and grateful with their purchases, with many returning for multiple vehicles. The sentiment is overwhelmingly positive, with reviewers stating they would recommend this place a million times over and that you won't regret going there.
Eric Beierman and Ahmed were the greatest. Ask for Eric when looking for a new/used vehicle. The customer service was over and above. Eric got us the vehicle we wanted and Ahmed helped us get there. I LOVE my Dodge Journey!
September 2024
A big thank you to Rocky, Lexi, and Karen for their support in helping me buy my new car. Their guidance and expertise made the process much easier, and I truly appreciate their assistance. I'm very happy with my purchase and grateful for their help!
April 2024
Service department has always been good for us. Communication is high and work is generally done within the time frame they give.
