Northern Tool + Equipment has been providing high-quality tools and equipment to professionals, contractors, and DIYers since 1981. The company prides itself on offering excellent customer service and product expertise to help customers tackle any job. Northern Tool is an authorized STIHL dealer and also offers small engine repair services for various brands. Customers have had overwhelmingly positive experiences at Northern Tool stores. One reviewer was impressed by the helpful and friendly staff, singling out an employee who provided exceptional service with a warm demeanor. Another customer praised the outstanding customer service they received, noting that the staff went above and beyond to ensure they found exactly what they needed. The reviewer specifically called out an employee named Bob Norton for his knowledgeable and exceptional assistance. While most reviews were highly complimentary, one customer did have an issue with a warranty repair, where they were charged $60 for the company's mistake in assembly. However, the manager addressed the problem and made it right, demonstrating Northern Tool's commitment to customer satisfaction. Overall, Northern Tool receives strong praise for its quality products, competitive pricing, and outstanding customer service.
