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January 2024 by Teresa Wise
We appreciated the outstanding Customer Service. Routine maintenance uncovered other mechanical issues.TAC provided complimentary transportation during repairs.Repair estimate was fair and prioritized to my vehicle safety needs.Providing CarFax history was a plus.Quality service at a fair price.Jim & Teresa WiseCambridge
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January 2024 by Andrew Cox
They got me in same day and had me back on the road within a few hours after my car started overheating. Professional and thorough work, the found a separate critical issue that also needed repair. I would have wound up with bigger issues had they not caught it. I’ll be back for any future work my vehicle needs.
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January 2024 by Katie Christenson
I'd give Zero Stars if possible.January 2023 I had something go out with my timing chain on a 2014 F150. I have CarMax extended warranty. TAC was listed as an authorized service provider.The initial repair, after they upsold me on a bigger coolant system, was never done properly. They left a cracked head cover in place and I kept smelling exhaust.I brought it back, they replaced the head cover. They didn't address the exhaust smell in the cab.I had the check engine light come on intermittently. My regular auto repair place said it was due to the timing chain. I brought it back to TAC, yet again, they told me to come pick it up a day later. Didn't give me any paperwork and wouldn't explain what they did other than the guy on the phone saying it sounded like something they screwed up.I had to bring it back again to try and address the exhaust/oil smell in the cab and finally, after ten months, they told me the vacuum pump was leaking.As of today, the check engine light is intermittently coming back on and my regular garage informed me that it's due to the timing chain issue that was supposed to be corrected in one of the 4 or 5 visits over the course of 2023.TAC made $6000 on a repair job that they never did correctly and still have not made good on.I will be calling CarMax warranty to have them pull their money back unless TAC pays Ford to make this right.They keep sending me marketing email asking "have you fixed your ford yet?" No, you haven't fixed my Ford yet.
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January 2024 by Tia Peltier
My family has been using Tac for the last few years. We have two vehicles and they have worked on both of them, especially my 2013 Chevy Cruze which has been very problematic ?. Everyone is always helpful and has explained in detail what they found and what needs to get done so there are never surprises. They keep us updated during the process incase anything changes. They are very professional and informative, anytime we have had an issue with our cars we know that we call them up and they tell us to bring it on in so they can take a look at it. We appreciate their honesty and we will continue to keep bringing our cars into TAC.
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December 2023 by Missy Matthies
Exceptional service! They provided a quick and efficient oil change. The staff was friendly, knowledgeable, and the pricing was very affordable. Definitely my go-to for automotive needs moving forward!
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October 2023 by Carla Anderson
Total Auto Care Replaced my transmission and did some other work on my Ford EcoSport Titanium .They did a great job,. I called and made an appointment and asked if they had a rental or loaner car and they said yes. They had a loaner car waiting for me when I dropped my car off and they made everything very easy and smooth. They called that evening and told me I needed a new transmission and it would take 1week to get and 2-3 days to put it in and fix everything.They called and told meThat the warranty was paying for most of it I just had $210. I was happy about that.I got my car back about 1 week a halflater just as they said.They were great, I will go back if I need any future repairs. They are veryHelpful, and trustworthy which is hard to find . Thanks again to the Team atTotal Auto Care!Service: Transmission
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October 2023 by D.C. Erbe
TAC (Total Auto Care) was great at fitting us in when our schedule was chaotic! They explained everything really well with there breakdown of what’s Priority 1-3, what is most important to what could wait, to help accommodate our budget! Family/Christian owned… Love that! Thanks Matt & Team so much!!!
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October 2023 by Jerry McFarlane
I’m a repeat customer and have been happy with their service. Their new waiting room is a great improvement. They gave me a Carfax sheet detailing all of the maintenance we had completed on the vehicle at the dealer as well as TAC. Impressive!Services: Transmission
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October 2023 by Clare Bruce
We take both of our vehicles to Total Auto Care in North Branch. They do an excellent job with a quick turn around and competitive pricing. We will continue to trust our vehicle maintenance to the team at Total Auto Care!Services: Electrical repair
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September 2023 by Holly Page
Passing through the area we had some problems and they were able to get us in and out within a couple of hours. Professional and accommodating. Highly recommend!
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August 2023 by CJ Parker
I was treated with respect & given an honest answer. They have a clean waiting room thats open & welcoming & relaxing including the chairs. They have a small glass door refrigerator stock full of cold water for anybody to have. I met the owner Matt. He gave me a bottle of cold water. Very nice owner. I told him this was my first time here & he genuinely welcomed me. Nathan is also a very nice guy. Treated me with respect. There was a lady there & she too, was very nice. Very relaxing atmosphere.
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August 2023 by Stacy Ryan
I am very pleased. My 2002 jeep liberty is brand new. It rides like a dream. They answered all of my questions. They told me the extent of what needed to be done. They explained in detail so there were no surprises. I was so pleased TAC heard all my concerns and explained in detail what to expect. I am now a forever customer.Services: Tires
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August 2023 by Abbie
Highly recommend! I had underbody damage after a semi tire blowout in front of me on the freeway. Professional and high quality repair and got me in right away to assess damage. Special shout out to Chloe for making sure I was okay. Great shopService: General repairs & maintenance
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August 2023 by Rhea Habeck
I brought my car in for an alignment and chose this shop for the convenience. Then I learned the price would be $149 + $20 for shop fees and taxes! Upon making some quick phone calls, I learned they are the highest in the area by $33! When asked if they would match their competitor's prices they refused. I regret that I did not do my research beforehand.Service: Wheel alignment
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August 2023 by Mary Kay Hoffman
Got our Ford Fusion and Escape back in tip top shape thanks to TAC !! Brian and his staff are very friendly and helpful. Definitely the place to go!
