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August 2022 by Crystal H.
Absolutely awful service. 1st I got laughed at bcz my order online a d pick ip wasn't ready even though I got an email 4 hours prior. Then the cashier told me not worry bcz there are plenty of my item and it will take less than 10 mins. I stated the point of order online ahead is so I did not have to spend time inside the store. This lady found it very comical that I was very visibly upset. Not that I didn't have 10 minutes but the fact of the matter what good is this order ahead service? I have never had a good experience with any staff at this location I will most likely never be back. No need. Northtown Home Depot at least ignores you and let's you shop as you please.
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June 2022 by Stephen J.
We ordered a bunch of materials with the next day delivery service. No delivery the next day . First off , the order is completely confusing . The order was split into two orders and it's not very clear what's is in each order . We called them multiple times and we finally got part of the order delivered 3 days later . The remaining items are all the large items I couldn't get in my car . Calling and following up was being passed from store to store . At one point they told us 2 of our 3 remaining items were delivered , then 3 items were confirmed and on a truck .We eventually rented a trailer and drove up to pick the items up. We asked for the delivery cost to be refunded , they said they'd do that , of course they didn't and that was another call . It's a great store but the delivery is completely unreliable
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June 2022 by Susan Raley Brose
Poor customer service. Just left - 10 people in 1 line while 4 leeks stood with the Joseph (possible manager) who told us to go to the other end of the store instead of opening up another register. Hello Menards!
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August 2021 by John Tripp
Made an appointment last night with The Home Depot (Fridley) to have someone come today to measure for carpeting. We asked they come in the morning, they said they'd call first and come sometime between 9am-5pm. No show, no calls. Very frustrated and disappointed as I wasted the day staying home waiting.
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May 2021 by Paula Thoreson
There garden center is the best full fresh and a large variety.
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April 2021 by Tetor Mendo
(Translated by Google) Great(Original)Excelente
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April 2021 by Eric C. Nelson
Asked the manager to enforce the mask mandate that they have at the front door and they wouldn't.
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January 2021 by Shelly G.
Ordered a New Maytag Washer and Dryer set on December 11th 2020 at Fridley MN Home Depot. The Home Depot delivery rescheduled 3 times. On the third try ....the delivery service called and said they were lost and could not find my house. After 3 times your out.....just like Baseball! I will NEVER shop at HOME DEPOT AGAIN!!! I bought a NEW Washer and Dryer set at a better store with BETTER SERVICE.... Don't buy or shop at HOME DEPOT!
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December 2020 by Travis 'tj' Joseph
Ordered a gas stove & a microwave on 12-15-20 after shopping at several different stores. I finally settled on using this location because the sales women was extremely friendly compared to other home improvement stores. I was told that my installation would be on 1-31-20 from 11am-3pm which worked out perfect because I only have Thursday's & Friday's off due to Covid-19. Managing a restaurant during this pandemic doesn't leave you with many install dates so I pushed it out t
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November 2020 by Je L.
Pre-covid I had good experiences at this location, but their staff does not know how to follow social distancing. Twice in one short visit, as staff were rushing around they got close enough to touch me, while asking me to move.One- I do not want to be touched by random strangers, staff or not. Its inappropriate. Just verbally ask me to move, but they did not take the time.Two- I shouldn't have to point this out, but if you are close enough to touch me, you are not 6ft apart. They have the most contact with the most people, they should be maintaining their distance and Home Depot needs to train their staff to do so. Will it take an extra second? Yes and that extra second could reduce the spread of covid, so seems like its worth it.
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November 2020 by Tom C.
Purchased an echo leaf blower in May of 2020.Used twice in the spring, twice this fall.Second time using it this fall it quit.I spent $150 thinking I might get 3 to 5 years out of it...not 6 months and 3.5 uses.
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September 2020 by Cristino Cruz
No comment
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July 2020 by Mendoza Hector
(Translated by Google) Excellent(Original)Excelente
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April 2020 by Nikolai Troska
best store in the twin cities
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September 2019 by Tony IG Crea
came in 2 days in a row to buy washer and dryer, one time no one even tried to ask if I needed help, stood there trying to get someone for 15 mins and left, today stood there for 10 mins, one employee after 10 mins said "its gunna be awhile" and walked away. going to menards.
