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November 2024 by Greenly F.
Why are the staff so rude here? Jerrica, working in the food area Thanksgiving eve... You need to learn how to be a little bit more kind to the customers who are Not giving you attitude. If the customer is being rude, go ahead and let loose, but if the customer is NOT giving you any attitude, learn how to be a little bit more kind. I can clearly tell, someone made you angry and you took it out on the customers. Girl, learn how to differentiate between the nice customers and the rude ones, otherwise you just come off as a miserable human being. Unlike the Sam's location in Arbor Lakes (which has wonderful customer service), the handful of times I've been in this Sam's Fridley location, the workers look miserable. The Fridley location is much closer to me, but I'll go out of my way just to shop at the Arbor Lakes location. Sam's Club, treat your employees better cause most of them are miserable and then they take out on the customers.
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November 2024 by Tiffany V.
This Sam's Club location seems outdated. The warehouse is pretty small, did not feel like any other Sam Club that I have went. Due to the size it's really crowded and I couldn't really find what I was looking for. It feels kind of like a country market. It looks dirty inside because it was so crowded and they experience a high volume of customers. The structure of the park outside feels kind like a maze. We did self checkout so we didn't utile the cashier lanes but their mobile check was fast and easy which is a plus.
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September 2024 by Teresa L.
I recently became a Sam's Club member. I enrolled online, but a trip to their customer service was quick and easy to get a physical card. I really enjoy utilizing their app for their scan & go. I never had issues with the bar code or app problems. (Plus, I can see my total as I roam around the store.) I agree that Sam's Club offer more brand name products while Costco offers organic items. The store is clean and depending on the time of the day, there may be a small crowd. Overall, I love their scan and go. I also notice self checkout lanes and lanes with cashiers. Their little cafe offer similar food choices like Costco. Also the trip to their gas station was quick, simple, and easy. I did not need to use a physical card like I do at Costco. I could have used their app just fine. On the app, I noticed I can add a family member with the same address too. Overall, I'm pretty happy shopping at Sam's Club.
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March 2024 by Mary A.
Terrible crab, this seafood is completely over processed. Looks good, but almost inedible
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January 2024 by Kathie A.
We went to the Club to do our shopping on a Sunday close to 10 when they opened. They had difficulty getting the doors to open and then hollered at people who came through the cart door to get out of the wind. My SO had to help to get the doors open. When we went to leave there were no boxes and we were told they needed to be taken from the produce area "corporate doesn't want them up front. Makes no sense to me to have to put in your cart while shopping taking up space.
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October 2023 by Don O.
We stopped by with my Mother-in-law to take advantage of the $15 membership. We were told that it was "online only" When I informed them that we had signed up ourselves the night before. At least Sam's Club by our house the male employee said " I am the front end manager and we are not participating in that at this location" So we left. My mother-in-law decided that Costco would be a better fit for the family.
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May 2023 by Donald E.
First Time in this location Nice club Has a lot to offer Love the chocolate chunk cookies from bakery!
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November 2022 by Steven Varing
Been a customer for years I live in Ramsey takes an hour round trip was in the store 45 minutes probably 200/300$ pork ribs chicken packs pot pies pizza misc left my cart for maybe two minutes to grab a item forgot got back No cart around spoke to couple employees we don't touch carts Sent me to area fenced in area couldn't help then went back to Aisle some kid put all back I usually don't get upset. So I walked out just pissed off. Unless you can compensate store credit I will not give Sam's a terrible Google reviews see if you can keep a good customer Happy!!!
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October 2022 by Janelle Simons
Terrible customer service! Has an issue at the pump. Was told it was my problem not the attendant’s (the pumps were down). Called and spoke to a manager and was cut off and all I was told was “I’m sorry you had a bad experience.”
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October 2022 by Molly M.
Ok...so I'm a Costco carrying card member but came here with my Sam's Club-loving friend. Kinda (but not enough) like Costco. My issue is with the mostly automated checkout area. On the day we were there, they only had one real live cashier working. The rest of the checkouts were automated. Fine....we can do it, but how about those who can't/won't? Guess they are stuck in the real-live-person-cashier line. Then, when it's time to do the final walkout check, one of the two people scan a couple of items in your order & check it against the receipt. Fine...but we had 2 receipts because I paid for my stuff separately--and they did NOT catch it! I had to tell her to scan my receipt and my stuff in the top of the cart area.
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October 2022 by Jeffrey A.
people park in parking spots that are not for them like for curb side pickup they only have 2 people doing checkout when other people who work there stand around and do nothing the place looks ghetto on the inside with stuff just pretty much thrown around
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January 2022 by Steve H.
I've kept up a membership to Sam's Club for only one item - a coffee creamer I can't find anywhere else. BUT, they suddenly stopped carrying it in the store, and it's an "online only" item. Okay, so I ordered 8 cases (each "case" is 8 containers of creamer, and this is about a year's supply for my house) and a few days later FedEx delivered a big box with THREE cases, and the label indicated this was the complete order. I called in and reminded them that i'd paid for eight - "Oops!" and two days later the other five arrived. Fine, all taken care of! BUT THEN a couple days ago there was another of these great big heavy boxes drooling white powder waiting for me in the mail room. Damn! I called to let them know about the error, and their automated system told me my order would be delivered a week from that day. MORE? I finally got a human being and explained that I wanted them to come get their package and not send any more! "It will take us three to seven days to process that." Huh? They have the order number and they know it's a problem, what's left to process? But that effin' big box is still down in our mail room leaking coffee creamer and taking up way too much space, and it's embarrassing because my name is on it. I AM DONE WITH SAM'S CLUB, not least because I've been lied to so many times by their "help line" about when it would be picked up.
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October 2021 by Risa Y.
My first visit at this Sam's Club as I tagged along with a friend who's a member. Huge beautiful store with huge inventory of gigantic produce and products! Nice selection of clothes too, although I didn't buy any. My friend got a bunch of cute baby clothes for her niece, for $2! Unbelievable! Although I enjoyed my visit there, it's actually not for me since I'm single and don't need HUGE GIGANTIC items. Be sure to check expiration date though, unlike Cub and Hy-Vee ...it seems like they don't check their expiration date. I ended up with an expired item that needed to be tossed. I lost the receipt so I couldn't return it either... Oh well.
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July 2021 by Rachel Prickett
Poor customer service!!! 😡😡😡
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May 2021 by Valerie Thompson
I forgot my card was issued a temporary one fast friendly service😊
