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December 2023 by Colleen R.
we purchased some furniture less than a year ago. it did not hold up well, stuffing moved, fabric snagged, back broke. We were told the furniture was being discontinued but not that we were purchasing as is because the company was going out of business. After much discussion they finally agreed to fix the furniture however they only fixed the back and the armrests on one price, did nothing with the fabric, the cushions or the armrests on the other piece. basically polished a turd. I am so disappointed with them as a company and will not purchase from them again.
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November 2023 by Marc E.
We've been looking for new furniture for quite a while now. We looked at all the places but had not checked furniture mart. We decided to check them out today and we finally found something we liked. We had a great sales person. Thank you Cheryl for your help today. We are excited to get our new stuff but do have to wait a bit for a special order. It gives us some time to find a donation place for our old stuff.
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November 2023 by Nancy E.
Well we found some furniture today. We've been looking at quite a few different places and finally found something we liked. We had great help from Cheryl. Thank you. Now we need to find a home for our used furniture.
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October 2023 by Michael Cleand
Mercedes went above and beyond assisting my family get the items to make home a bit more comfortable. She understood our needs and worked diligently to accommodate us. We will be shopping at The Furniture Mart again real soon
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October 2023 by David Smalls
Shout out to Hector for top notch customer service. Went to HOM Furniture first and even though I was promptly greeted, they weren't very helpful. I asked about a model I seen online and was told "it's over there somewhere". Being completely ignored after that, even after I found a piece that I wanted, I came here and they showed me how business should be done.
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September 2023 by Ryan Anderson
Very nice experience with Nicole Lushanko at the Fridley location. She was very sweet,kind,and helpful! Very knowledgeable for all the questions we had. Made buying my new living room set quick and easy. Thanks again Nicole!
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August 2023 by Mr O'Brien
My family and I went shopping for a matress and stopped by 3 other stores prior to stopping by The Funiture Mart. When arriving, we started to work with Victor, and we knew we were in the right place. Victor was knowledgeable about all of the mattresses and their technology on how to pick out the perfect mattress for us. He was patient with us and most importantly, made us feel welcomed at the store. We bought the mattress here from Victor and are super happy with this purchase. He showed us some pillows, bed frames and headboards. We came back to the store a few weeks later to work with him again with some of the other accessories that were discussed when buying the mattress. My family and I will not shop anywhere else and would love to work with Victor everytime! Great location with great staff working here.
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August 2023 by Katherine Sullivan
I am so glad that I shopped here. Dan greeted me and listened carefully while I described the furniture I was shopping for. He assisted during the entire process, even moving selected items around so I could better view them. I found what I was looking for - dining room set, comfortable arm chair and end table. Dan completed my order, explaining every detail, and I couldn’t have asked for a better home furnishing consultant or furniture shopping experience!
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July 2023 by Michelle Lynn Leba
If you are looking for high quality products at an affordable price with top notch customer service this is the place to go. Purchased a couch here and Lamar was very helpful and got our order processed in record time. The delivery people were friendly and very careful not to damage our walls. We had a slight issue with the product we received and Nicole was amazing to work with. She gave us exceptional customer service and went above and beyond to help us. It was a holiday weekend and she found a way to get everything taken care of that same day. Nicole should be recognized for her excellent work, she is truly a gem!***This review has been revised. The person who helped us was Nicole, I got the name wrong.
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July 2023 by Robyn Woytcke
Nicole Lushanko had helped us our last 2 times we have been at Furniture Mart. She had been extremely patient and is always smiling. She is one of the reasons we came back. She takes the time to listen to what we are looking for and will walk away while we look. The only draw back with your company is the guardian protection policy. Thanks to Nicole again we will be back. Nicole is an asset to Furniture Mart and people should be asking for her to help!!!!!
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June 2023 by Tsedenya Mengiste
Very happy with my shopping experience and I would like to thank Ambasse for making it so. He knew what I wanted and I liked the first one I have seen. he showed me multiple options as well just to make sure I haven't missed out on anything. He is very friendly and informative. Will definitely be back.
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June 2023 by Antonio Flores
Ambasse hassan was amazing helped us find exactly what we were looking for even showed us different options to see if what we needed was the right fit for us or if something different would be better for us. The amount of information given was superb really gave us a chance to understand what we wanted 10/10 service highly recommended to go find your furniture with him!
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June 2023 by Randy Tapp
I purchased a sofa/chaise from Mercedes a few years ago and I recently had to reach out to her about a warranty claim. She remembered me right away and was BEYOND helpful! She went above and beyond with helping me and for her to do that was pretty cool on the customer view point! I only bought a simple couch but she treated me with the professionalism, kindness, and helpfulness as if I bought furniture to furnish 2 houses!! As a business owner myself I understand the importance of customer service and Mercedes is definitely 5 stars and first class in that category to say the least!! I wish all my employees could take a lesson or two from her. Thank you Mercedes and I look forward to buying my new bedroom set from you and sending referrals to you! Furnituremart you definitely have a One Of a Kind with Mercedes!!!!
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May 2023 by Suzanna Annis
We've been looking at getting a new couch for a while and after several visits to other stores we returned here. Customer service was great. We felt like we got what we wanted without the sales people hovering over us. We enjoy the peace of mind the 5 year warranty will give us. Other places were offering only a 3 year warranty and didn't have the no use no lose policy. I think this is our go to place from now on.
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May 2023 by Fuab Her
Mercedes was our sales consultant and we loved working with her! She’s very informative and has a great personality! She doesn’t push you to make a sale. Will definitely come back for all future furniture needs as furniture is good quality for decent price.
