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August 2024 by Swanny383
Need to update there website work hours , They close at 4, another example of why we switched services.
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April 2024 by James Llaguno Jr.
Can't even game packet loss is terrible. 100 Mbps is promised not what I'm getting around 75 to 90 mbps upload 20mbps getting 5 to 10 its just miserable. They need competition in the market.
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March 2024 by C. Duenow
My Account in the new menu needs to be in a bigger print.
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October 2023 by Doug Wagoner
Everything went well.
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October 2023 by Catwomanmn
I bumped my service up from 30 to 100 and am having issues worse than at 30! I've monitored for 7+days and getting 50-75 speed. At 100 i should have zero issues w/2 devices using and usually only 1 using at a time. Seems from CS they hired some Centurylink workers-RUDE, HANG UPS, Just like Centurylink employees!
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October 2023 by Kim Bergman
I have online bill pay I have no idea what my account number is to call and make payment.
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September 2023 by L G
Thank you to whoever below suggested walking into the office. My husband submitted a request online and never heard back, so he walked into the office today and was able to get helped. We found out even though we live 5 mins down 212 they won’t service our area which seems crazy with how close we live but whatever. With the high prices and poor customer service it’s no real loss
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May 2023 by Krystal Marie LaZerte
The lady was very sleepy and seemed annoyed. I tried to call many times and phone is always busy. I had to end up going there.
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March 2023 by Hannah Schuette
Unprofessional customer service. No notification of service workers coming to our house. They were parked in our driveway with an unmarked vehicle. I called Nuvera and they couldn’t even confirm where their workers are throughout the day. Unmarked vehicles and workers. The worker also threw a cigarette in our backyard. We had never requested any service and the pedestal, where they are working, is accessible via an alley. Their service for the fiber optics change has been terrible.
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July 2022 by hoang tran
Service cuts out every night it's out right now been out for 8 hr
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July 2021 by DIY Music
Pathetic company taking advantage of the Elderly. My grandma, who was living in social security was paying 98 dollars a month for your “sErViCe”
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January 2020 by Josh Anderson
Terrible service. Have had nothing but trouble with service the last 2 weeks. Get the run around after talking with 6 different people. Will be canceling service!
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December 2019 by Pierre Genereux
Service is solid but I run across a lot of times where I barely get 10mbps, and that's pinging New Ulm. Also my service has gone down a few times now (once for over a week before they got back to me) since May or June when I first signed up. Still better then my CenteryLink experience. Decent service but could be much better for the cost.
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December 2019 by Katie DeNoma
Such nice employees!
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October 2019 by A. Kottke
Our service is so hit or miss for Wifi. Not too friendly when we called. We want to support small town but will cancel when contract is up.
