Ace of Glenwood is a small, locally owned hardware store that is part of the larger Ace Hardware family. Known as "the Helpful Place," it is committed to providing friendly, personal service and quality products to its community. Customers appreciate the helpful employees who are always ready to assist and have the items they need. The store offers unique products that are reasonably priced, especially compared to larger big box stores, which tend to have higher prices and less helpful staff. Many reviews highlight the convenience of shopping locally and the good service received, including repairs such as lawn mower servicing at fair prices. However, some experiences have been less positive. One customer shared an embarrassing incident involving mistaken suspicion of theft by an older employee, which overshadowed otherwise good service. Despite this, most reviews reflect satisfaction with the helpful staff, product selection, and the ease of finding assistance. Customers also value the Ace app and rewards program, which offers coupons and makes prices more competitive. Overall, Ace of Glenwood is seen as a helpful, friendly, and community-oriented store that strives to serve neighbors with quality products and good service, even if prices are slightly higher than big box stores.
