Velocity Telephone is a company known for its exceptional customer service and support. When customers have problems, a real person answers the call and helps solve issues quickly. They also care about their employees, including those with disabilities, and treat everyone with respect and fairness. Many customers have used their internet phone system for years and find it reliable and easy to set up, even when moving their business. Staff are welcoming, supportive, and go out of their way to ensure customer satisfaction. Overall, Velocity Telephone is a friendly, dependable company that values both its customers and employees.
Customer service helped me with a weird problem where my modem suddenly disconnected connection with everything in the house. Took their time with me...a long time. 5 stars!
March 2024
Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!
March 2023
Good service. Docked one star because their website is not mobile friendly, which is very odd for a tech company.
