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February 2024 by Pat Gallagher
A great getaway for us, close to Thunder Bay, always friendly staff, good food, nice clean rooms.Rooms: Clean and nicely appointed.Food & drinks: Great food in the restaurant, reasonably priced, also a nice little bar, happy hour from 4 to 6pm
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January 2024 by Michael Diekmann
Friendly staff and location. I would go somewhere else to get food or a place to
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January 2024 by Rachel Brown
Rooms are nice but a bit older, windows had clothes layer out to help with water I guess. Fridge wasn't working, I pulled it out moved it around them it started working again. So that was a win. Staff were all pleasant and easy going. Young girl serving the restaurant needs some training, but she is young and learning still. Casino needs some card tables. But still a nice place for a little getaway with the hubby.
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December 2023 by Daniel AP
The food is great at the restaurant!
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November 2023 by Cory Radosevich
I stayed here for location for business purposes, first room I was in had bed bugs and was not clean almost as if they didn't clean it for the next person. I complained was given another room which was better however all the outlets were worn out couldn't even charge my devices completely until I moved the furniture in the room to find outlets much better than the ones your expected to use. Bathrooms don't even have ventilation black mold showing above shower area. Absolutely disgusting place to stay would not recommend at all. Drive 30 something more miles and stay in Grand Marais it's worth the extra gas.
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November 2023 by Gwen Chapman
Clean room and nice space to relax. Comfy beds and a nice shower. Definitely a great place to stay if you're in the area or wanting to spend time on the casino floor.
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October 2023 by Daniel Kunstman
People who complain about this place are just picky. If you are coming to this hotel, you are coming here for a reason: you are passing through to go somewhere else. This is NOT a destination hotel, but if you are staying here to drive to/from Canada or to go visit Isle Royale National park (like I did) then you don't have many other choices around the Grand Portage area to stay. This place is not perfect, but it's a good hotel for a night or two. My only complaint is the ridiculous amount of flies in the restaurant and in my room. Get some bug lights, please.Noteworthy details: Perfect for those going out to Isle Royale National Park by boat
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September 2023 by Bill Bailey
We paid $10 to Park in their lot. Even though a sign informed of NO overnight parking...we paid at a close campground office, got the permit.Then went inside & had Tap Beer. & Fresh herring dinner plates. We are happy campers on 8-26-23Food & drinks: Yeah the full service bar is nice. We are allowed to smoke em if you got em. So lit em up just like the locals.
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September 2023 by Rachael Stark
It's what I would expect for a casino lodge. Their restaurant needs more attention. There's nothing else in the area, so this is the only option for food if you don't want to drive 30 minutes to Grand Marais. The fridge in the room is also way to tiny to keep anything you purchase at the trading post across the street (Our water bottles didn't even fit). At their restaurant, we waited in a line of only 7 people (With no one in the restaurant and staff ignoring everyone) for 15 minutes before we decided to take the drive. We got back after about 2 hours total and people who were waiting in front of us were just leaving the dining area.
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September 2023 by Uladzimir Raidziuk
Booked this "beautiful" hotel for 2 nights. Arriving on the day of check-in to Grand Marais (and this is at least 6 hours drive from home), they call me from the “hotel” and say that an error has occurred in the system and they cannot provide me with a room, since there are no more places ... .. What should I do? I was offered to rent a hotel somewhere nearby at my own expense, but there are no places anywhere. I am with two small children: 7 years and 8 months. At 5 pm I had to go home. Never do business with these scumbags.
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September 2023 by Sheila Sears
This is the worst run place I have ever stayed at! Could not check into our room, along with a line of people behind us because our rooms were not clean at 6pm, check in is at 4pm. They kept telling us our room will be ready in 10 min.! We finally talked the front desk to let us up to our room even though it was still wasn't cleaned. Got in the room and we apologized to housekeeping for showing up. She was a janitor that normally doesn't even clean rooms. Said the room was finished and she was waiting for towels. After the towels never showed up, went to the front desk for towels, because our phone in the room didn't work. We're assured that well would send some up. Needless to say we never did get towels so we couldn't take showers in the morning. Went to front desk to check out, asked for a discount for many reasons, the front desk documented our concerns and did not charge us. We were supposed to get a phone call to voice our concerns and never recieved one. Tried calling multiple times only for the phone to go unanwered. Then a day later they charged us full price for the room. There were a couple of nice people but the majority of workers were rude and seem to be disgruntled. Pretty bad when the girl at the front desk tells us she's quitting this week because of how they treat there employees. The room itself was ok, but the management running it was horrible. To not even address our issues of no phone, no towels, check in 2 hours late! I'm not a picky person but come on...really...can't even take a shower!!!! Do yourself a favor and stay away from this place!!!!!!!
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August 2023 by Troy T
Honestly it would be a 1 star rating if it wasn't for the view.We were given the wrong room and weren't allowed to get the room we reserved. The room didn't even have a microwave.We asked that they at least accommodate us or give us something for not giving us our suite. They said your still on the lake side, so stop complaining.The front desk girl was not helpful at all and was barely ever at her desk when we repeatedly couldn't get into our room.Just wasn't a very professional staff outside of security.The stay didn't feel very welcoming.Also the restaurant had so many flies while we were eating it was ridiculous.And they always closed at 8pm, so when you were done hiking for the day, you couldn't get food.
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August 2023 by Kathy Exsted
Hotel reservations took a long time and then when we were checking out they had the wrong price on our room. Beautiful rooms, location and their restaurant was nice also. Just need to fix the reservations desk better and have it on
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August 2023 by Dan Hegstad
It's a fine place and I'd stay there again. It was a little disorganized and a bit tattered. Showing it's where and could use an update. Still, the room was just fine with a good view. The restaurant was quite good.
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August 2023 by Zach Burgess
The pool was an ice cube, the cabin was filthy with blood stained pillows,dirty floors and left over food in the room, hot tub closed, sauna closed. No tows in the pool area asked for some and was told they couldn't restock. A couple of the workers were really nice like the security guard who helped us with a door issue.
