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February 2024 by LKR rent
I had an issue with a family phone abroad. Dave was very patient, helpful and solved the problem. Thanks Dave!
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February 2024 by MR. MIKE MORTENSON
I believe my phone has been hacked. I was told to call 611 and the recording said this " Due to company phone trouble, call back at a later time." I want to return this phone as it is NOT working out for me. The icons that show up and if you click on just any of them, your system has made it way to complicated to use any of the icons and sometimes I cant make phone calls with it because of the icons if you click on one, will not leave the screen. Also a message came up that what ever password is on it has been changed. I never changed any password, as a matter of fact I cant even find it on the phone. I am not impressed with this phone. So I will be returning it next week.
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January 2024 by Mike O'Brien
Austin was very helpful. Thank you!
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January 2024 by April Norgord
I love going to the Grand Rapids store and working with Zac. He is so knowledgeable, friendly, funny, and so fun to work with. I can't wait to get my new Samsung S24 Ultra phone.
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December 2023 by Don Watson
Eric has outstanding customer service skills. Great experience all around.
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December 2023 by Susan LaBar
Austin was very helpful with answering specific questions and seemed very knowledgeable overall. He was persistent with problem solving and able to resolve concerns as the onboarding occurred. And--- He interacted quite well with my teenage son and allowed him to appropriately engage in the decision making. Thank you, Austin. :-)
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November 2023 by Erik Anderson
Awesome experience with Austin! He answered all my questions and was very pleasant to speak with.
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September 2023 by Heather Steele
Super friendly, knowledgeable fun crew. Would definitely recommend this store to others. They answered all my questions and got me what I needed. 5 stars ? ????
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September 2023 by TH 1979
Eric answered all our questions and got our new phones up and running fast. Also found a couple discounts I was eligible for. Great experience.
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September 2023 by Adam Hanson
Great service. Was taken care of very quickly and was able to get some new phone as quick as possible. Highly recommend.
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August 2023 by Rachel Hill
I dropped my phone in the lake, ?? I walked into the store. Two gentlemen greeted me immediately Austin, and another gentleman with a beard. I can’t remember his name- sorry . They were awesome, capable, thoughtful and knowledgeable. Solved my problem within minutes - help me set up my phone and get all the materials I needed, made sure that my account was all set ?I would go back to them anytime. Hopefully I will take better care of my phone went at the lake in the future.
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July 2023 by Char Hanson
Zach Thompson at the Grand Rapids Minnesota store, made my experience an absolute blast! He was fun to work with and yet professional!Will definitely look for him again!Char Hanson
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May 2023 by Anders Swanson-Lane
Zach is funny and will talk you out of buying an Apple device. 10/10.
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April 2023 by Danielle Svigel
I can't say enough about this group of people! Phenomenal customer service! A special thanks to Paden and Dave! Again thank you!
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February 2023 by Joe Hart
Dave was extremely accommodating and helpful. Excellent service and attention to detail!