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November 2023 by Lance Figgins
Went do a little Christmas shopping. Colton knew the product and how to set everything up. Very knowledgeable, helpful and pleasant. Easy to talk to.
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November 2023 by Jason Williamson
I had a great experience while getting my new phone. Sawyer was very knowledgeable and friendly. He recommended all the accessories I needed (case, screen protector), but wasn't pushy about it, and I appreciate that. I would recommend anyone in need of a new phone or other device to visit these guys.
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November 2023 by Diane Calaguire
Josh was amazingly patient with us. He answered all of our questions in a manner that were easy to understand. He treated us with kindness & respect. We sincerely appreciate the great customer service that was given to us today.
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November 2023 by Cassie Harvey
They don’t tell you the full truth about the cost of the next bill, the cost of things in general. Understanding they are sales people, that’s their job but some honesty would be great. This store makes me want to switch phone service companies. All they want to do is sell you things that you don’t need.
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November 2023 by Jeff Gemmill
Joshua listened to all my questions, worked quickly, and did all this in a cheerful manner! We were very happy with his service and our new products.
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October 2023 by Lindsey Wald
I went into the store today to inquire about a phone and line upgrade. Michael was fantastic, super friendly, and very knowledgeable.
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September 2023 by Calvert Sellers
Joshua was informative, explain everything I needed to know really well. And was quick. I'm enjoying my new phone and watch ?
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September 2023 by Nada Holcomb
Excellent customer service today. They did a great job of explaining Verizon’s complicated plans and deals. There is no way I could have figured this all out online.
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August 2023 by John Vasel
Went in there a couple days ago and worked with Garrett, the manager. While I was waiting he was showing everyone his marijuana plants he’s been growing. When he was finally done show that off he called me over. I know marijuana is legal now but I don’t appreciate working with people that are high…you could smell it on his breath. When I was done I called CS to make sure he didn’t screw up my account. 10/10 do NOT recommend Garrett unless you’re fine with that.
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July 2023 by Ken Spangler
Michael was more than courteous and patient in dealing with us. I know it is hard to deal with old folks who are phone illiterates. Thank you Michael!
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July 2023 by Mary Hiemenz
Michael let me know what was available to buy for my new phone, but didn’t pressure me at all. I really appreciated that. He actually made buying a new phone fun!
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June 2023 by Sherri Robinson
We stopped in to ask some questions about phones, and thanks to Joshua, I walked out with a new phone with a great deal. Joshua was extremely helpful, answered every question and was very patient through all of my questions. Great experience!!
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June 2023 by Cathy Davies
Michael is amazing! He patiently reviewed my phone options, plan options & answered all my questions. Garrett gave helpful insights too. I highly recommend this team. Although heavier than I would prefer, new S23 Ultra phone fantastic. Love it.
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June 2023 by Debra Lengeling
June 10th I visited the Grand Rapids store and Colton helped me. He was patient, kind, understanding and went above and beyond with his customer service. I highly recommend him to anyone needing a new phone. These days that kind of help is hard to find.
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June 2023 by Thomas Smith
Maria was amazing. She took the time to help me and answer all the questions I had. Super happy with the customer service!
