Ferrellgas
PropaneHours:
1802 NW 3rd St, Grand Rapids MN 55744 Hours
About Ferrellgas
Ferrellgas offers propane services and has a mixed reputation based on customer feedback. While some customers appreciate the reliable service, reasonable prices, and the professionalism of the drivers, others express dissatisfaction with declining customer service and communication issues. Positive reviews highlight local representatives, like one in Grand Rapids, MN, who effectively addressed concerns and provided helpful solutions, ensuring consistent service and billing. Customers have noted the friendly and efficient nature of the office staff and the team that handles tank movements. However, there are complaints about the inability to reach local offices directly, with some customers feeling frustrated by interactions with distant representatives. This has led to concerns about delays in service, particularly during extreme weather conditions. Despite these challenges, many customers still recommend Ferrellgas, emphasizing the importance of local support and communication in enhancing customer satisfaction. Overall, while Ferrellgas has loyal customers who appreciate their service, there is a clear need for improvement in customer communication and responsiveness.
Most Recent Reviews
April 2024
The people in the office were terrific. They contacted us and kept us in the loop as to when the work could be completed. The people that came to move the tank were very social and yet very on task for the job.
October 2023
They have always been on top of keeping me full of propane at a reasonable price . There driver's are very professional. Go out of there way once when my driveway was not plowed drug the hose in from the street in two feet of snow.
October 2023
Thank you for always going above and beyond. And for your great customer service which is definitely rare these goofy days.
More Comments(25)
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